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Designs and delivers Microsoft 365 and Copilot training for clients and internal teams. Develops adoption, communications, champion, and change-management programs; creates learning assets and role-based enablement materials; advises clients on Modern Work initiatives; and tracks adoption, engagement, confidence, usage, and business-value metrics. The role partners with technical and client-facing teams to improve technology adoption and reinforce secure, effective digital workplace practices.

Designs and delivers Microsoft 365 and Copilot training, adoption strategies, change-management support, and learning content for clients and internal teams. Develops role-based enablement materials, facilitates workshops and webinars, coaches users on responsible AI and prompting, partners with technical teams, and tracks adoption metrics. Serves as a client advisor by assessing organizational needs, supporting technology rollouts, reinforcing new work practices, and recommending improvements based on engagement and value realization.

Designs technology solutions for managed services clients by analyzing business requirements, evaluating platforms and vendors, defining architectures, preparing budgets and detailed quotes, and supporting client meetings. The role focuses on cloud and on-premises networking, Azure and Microsoft 365 environments, security controls, migrations, troubleshooting, and solution implementation. It also provides technical mentorship, escalation guidance, documentation, and continuous improvement of technology standards.

Designs and architects managed IT solutions for clients, including networking, cloud migrations, Microsoft 365, security, integrations, and scalable infrastructure. Analyzes requirements, researches technologies and vendors, develops proposals, budgets, quotes, and client presentations, and supports professional services and sales teams. Provides technical mentorship, escalation guidance, and support for solution implementation and continuous improvement. The role may involve occasional travel to customer sites or company offices.

Designs and proposes technology solutions for managed service clients, translating business requirements into secure, scalable architectures aligned with company standards. Responsibilities include researching technologies and vendors, preparing budgets and detailed quotes, supporting client-facing sales meetings, developing and implementing products, mentoring team members, and providing technical escalation guidance. The role focuses on cloud migrations, Microsoft technologies, networking, security, troubleshooting, documentation, and exceptional client service, with occasional customer-site or office travel.

Designs and delivers end-user and administrator training for Microsoft 365 and Copilot, drives user adoption and change management, creates role-based training content, measures engagement and outcomes, advises clients on adoption strategies, and partners with technical and security teams to align training with governance and data protection.

Designs, builds, and supports Power Platform and AI solutions (Power Apps, Power Pages, Power Automate, Copilot) and Power BI reports. Connects and transforms data from CRM/ERP/PSA systems, implements security and governance, troubleshoots performance and refresh issues, and supports testing, training, and documentation for client and managed-service engagements.

Perform intermediate-to-advanced offensive security tasks including OSINT, external/internal network and web application penetration tests, Active Directory assessments, authenticated vulnerability validation and controlled exploitation, social engineering and specialized assessments (wireless, physical, cloud) as applicable. Lead client engagements, produce professional reports, advise on remediation, maintain testing infrastructure, and manage project deliverables while collaborating with internal teams.

Act as primary client contact to drive adoption, retention, and value realization of MSP, IT, and cybersecurity services. Manage renewals, risk mitigation, escalations, billing/quoting, account mapping, stakeholder relationships, and transitions from deployment to steady state while coordinating internal teams and customer engagements.

Support full-cycle talent acquisition and onboarding, maintain applicant tracking and HR systems (Dayforce), facilitate new hire orientation, assist HR projects and reporting, maintain employee records, and partner with hiring managers to deliver a positive recruitment and employee experience.