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Own the full technical pre-sales cycle for enterprise partners, MSPs, channel customers, and accounts across EMEA. Lead discovery, demonstrations, architecture, proofs of concept, and technical customer engagements. Partner with sales, product, training, and customer success teams while building scalable demos, lab environments, playbooks, battlecards, and scripts. Provide technical input for RFPs and RFIs, influence product roadmaps, and help establish NinjaOne’s enterprise solutions engineering function.

Provides technical support to customers through calls and tickets, troubleshooting Windows and other operating systems, prioritizing issues, and collaborating with engineering, product, QA, and customer success teams. The role also creates training materials and knowledge base articles, communicates workarounds, and supports partner teams. Fluency in French and English, strong communication skills, and at least two years of customer support experience are required.

Leads and builds NinjaOne’s enterprise sales function across Australia, New Zealand, and Singapore. Responsibilities include developing go-to-market strategy, hiring and coaching Account Executives, SDRs, and Customer Success Managers, building pipeline, managing forecasts, closing complex enterprise deals, developing channel partnerships, and establishing repeatable sales processes. The role requires hands-on leadership, executive engagement, cross-functional collaboration, and ownership of the full enterprise customer lifecycle.

Develop and architect scalable, high-availability Java backend services for NinjaOne’s endpoint management and remote access products. Lead software development, influence architecture, solve complex scalability challenges, mentor engineers, and improve quality, performance, reliability, and maintainability. Build APIs, relational database solutions, caching systems, and distributed services supporting millions of endpoints across multi-region AWS environments.

Develop and execute Latin America marketing strategy across direct and channel sales motions. Manage regional campaigns, field events, webinars, partner programs, budgets, and pipeline generation. Collaborate with sales, product marketing, demand generation, and operations teams to localize campaigns, measure sourced and influenced revenue, and optimize investments. The role requires bilingual communication, SaaS or enterprise software marketing experience, and approximately 40% travel throughout Latin America.

Leads NinjaOne’s EMEA corporate events strategy, overseeing 80+ annual events, a regional team, budgets, vendors, event execution, and ROI measurement. Partners with Sales, Channel, Demand Generation, Product Marketing, and analytics teams to drive pipeline and revenue impact, standardize event operations, strengthen brand presence, and ensure consistent multi-country experiences. The role requires international travel across EMEA and expertise in B2B SaaS event marketing, CRM attribution, and cross-cultural market execution.

Own the technical sales cycle for enterprise and mid-market customers in Japan, including discovery, solution design, demonstrations, proof-of-concepts, and implementation planning. Partner with sales, partners, customer success, product, and engineering teams to drive adoption, provide technical validation, develop reusable assets, and influence product direction. The role requires strong IT systems knowledge, customer-facing communication, Japanese fluency, business-level English, and independent ownership.

Drives new business, expansion, cross-sell, and upsell revenue across enterprise accounts. Owns the full sales cycle, including prospecting, discovery, demonstrations, negotiation, closing, pipeline management, forecasting, and territory planning. Builds executive relationships, navigates complex buying committees, partners with channel and internal teams, and sells IT operations and endpoint management solutions to enterprise customers.

Own the vision, roadmap, prioritization, and delivery of NinjaOne’s core endpoint management capabilities, including automations, policies, agents, configurations, and dashboards. Collaborate with engineering, design, support, customers, and MSPs to define requirements, workflows, and product improvements. Use customer feedback and usage data to guide decisions, ensure platform cohesion, and deliver scalable solutions for IT teams managing endpoints.

Own the enterprise pre-sales technical cycle, including discovery, demonstrations, solution architecture, proofs of concept, and implementation support. Partner with account executives, sales leadership, onboarding, and customer success to drive technical wins and adoption. Develop reusable demos, labs, scripts, battlecards, and playbooks while influencing product strategy and representing the company at customer events. The role requires strong enterprise IT operations knowledge, technical communication, and experience supporting B2B SaaS customers.