Be an Early Applicant
Our mission is to simplify IT operations, making IT teams more efficient and users more productive.
The Role
Own the technical sales cycle for enterprise and mid-market customers in Japan, including discovery, solution design, demonstrations, proof-of-concepts, and implementation planning. Partner with sales, partners, customer success, product, and engineering teams to drive adoption, provide technical validation, develop reusable assets, and influence product direction. The role requires strong IT systems knowledge, customer-facing communication, Japanese fluency, business-level English, and independent ownership.
Summary Generated by Built In
About the Role
We’re seeking a sharp, trusted, and highly autonomous Solutions Engineer to help drive NinjaOne’s expansion into the Japan market.
This is a builder role; an opportunity to shape how we engage customers, scale technical wins, and define what great looks like in pre-sales across Japan. You will own the full technical sales cycle—from discovery and solution design through proof-of-concept and implementation while partnering closely with Account Executives and Partner Managers to influence deal strategy and deliver real-world impact.
This role combines strong pre-sales ownership with post-sales collaboration, ensuring customers are not only won effectively, but set up for long-term success. You will also play a key role in building repeatable processes, technical assets, and feedback loops that help scale NinjaOne’s presence in the region.
Location – Hybrid/ Remote in Tokyo, Japan
What You’ll be Doing
- Own the full pre-sales technical experience for enterprise and mid-market accounts in Japan—from discovery through demo, architecture design, and proof-of-concept
- Partner closely with Account Executives and Partner Managers to align technical solutions with customer business goals
- Deliver high-impact product demonstrations and technical presentations tailored to a range of stakeholders (IT admins through to executives)
- Guide customers through evaluation, implementation planning, and best practices to accelerate time-to-value
- Collaborate with Customer Success and onboarding teams to ensure successful adoption and long-term outcomes
- Support technical validation for RFPs/RFIs and contribute to proposal content where needed
- Act as a strategic bridge between Sales, Product, and Engineering—surfacing customer feedback, identifying gaps, and influencing future development
- Build and maintain scalable technical assets such as demo environments, playbooks, and reusable content
- Represent NinjaOne at customer events, partner engagements, and industry forums in Japan
- Contribute to defining processes, playbooks, and best practices as part of a growing regional team
Technical Requirements
- Strong proficiency in Windows environments (registry, services, performance troubleshooting)
- Working knowledge of Linux and/or macOS systems
- Solid understanding of networking fundamentals (DNS, VPNs, firewalls, endpoint security)
- Experience with endpoint management, RMM tools, or ITSM platforms
- Familiarity with scripting (e.g., PowerShell) is preferred
- Comfortable working within complex IT environments and integrating with existing infrastructure
- Experience with tools such as Salesforce, Jira, or similar platforms is beneficial
About You
- 5+ years in a Solutions Engineering, Sales Engineering, or technical consulting role
- Strong technical foundation with practical experience in IT operations, systems engineering, or support environments
- Able to communicate effectively with both technical and non-technical stakeholders, including senior decision-makers
- Customer-focused mindset with strong problem-solving ability and attention to detail
- Comfortable operating in a fast-paced, evolving environment with a high degree of ownership
- Self-motivated, organized, and able to manage multiple priorities independently
- Proven ability to build relationships and collaborate across global teams
- Native Japanese speaker with business-level English proficiency (written and spoken)
- Bachelor’s degree preferred but not required
Compensation
This role is eligible for an annual compensation package consisting of a base salary and variable incentive compensation. The expected annual On-Target Earnings (OTE) for this position range from JPY 16,000,0000 – JPY 20,000,000 depending on experience, skills, and qualifications. The specific mix of base salary and variable incentive compensation will be discussed during the interview process.
About Us
This role is eligible for an annual compensation package consisting of a base salary and variable incentive compensation. The expected annual On-Target Earnings (OTE) for this position range from JPY 16,000,0000 – JPY 20,000,000 depending on experience, skills, and qualifications. The specific mix of base salary and variable incentive compensation will be discussed during the interview process.
About Us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is remote.
We reward your work with opportunities for growth and advancement
Grow personally and together with one of the fastest growing companies globally
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with an amazing international workforce
Additional Information
Applicants must hold valid working rights in Japan at the time of application. We are unable to provide visa sponsorship for this role.
We are an equal opportunity employer in accordance with Japan’s Labor Standards Act and the Act on Securing Equal Opportunity and Treatment between Men and Women in Employment. All applicants will receive fair consideration for employment regardless of nationality, gender, age, disability, or background. We are committed to fostering an inclusive and respectful workplace for all employees.
Applicants must hold valid working rights in Japan at the time of application. We are unable to provide visa sponsorship for this role.
We are an equal opportunity employer in accordance with Japan’s Labor Standards Act and the Act on Securing Equal Opportunity and Treatment between Men and Women in Employment. All applicants will receive fair consideration for employment regardless of nationality, gender, age, disability, or background. We are committed to fostering an inclusive and respectful workplace for all employees.
Skills Required
- 5+ years of experience in Solutions Engineering, Sales Engineering, or technical consulting
- Strong proficiency in Windows environments, including registry, services, and performance troubleshooting
- Working knowledge of Linux and/or macOS systems
- Solid understanding of networking fundamentals, including DNS, VPNs, firewalls, and endpoint security
- Experience with endpoint management, RMM tools, or ITSM platforms
- Practical experience in IT operations, systems engineering, or support environments
- Ability to communicate effectively with technical and non-technical stakeholders, including senior decision-makers
- Native Japanese speaker with business-level written and spoken English proficiency
- Experience working in complex IT environments and integrating with existing infrastructure
- Familiarity with scripting, such as PowerShell
- Experience with Salesforce, Jira, or similar platforms
- Bachelor's degree
NinjaOne Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NinjaOne and has not been reviewed or approved by NinjaOne.
-
Healthcare Strength — Health coverage spans medical, dental, and vision with a notable employer premium contribution, alongside mental-health and wellness programs. This combination indicates robust support for routine and preventive care.
-
Leave & Time Off Breadth — Policies highlight unlimited or flexible PTO alongside paid holidays and sick time, as well as generous parental leave. Flexible scheduling and hybrid/remote options reinforce time-off usability.
-
Fair & Transparent Compensation — Pay is characterized as decent to good overall and competitive for many engineering and senior IC roles. Publicly posted ranges and salary snapshots align to market-typical totals in several functions.
NinjaOne Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform simplifies endpoint management, patching, and visibility for environments at any scale. It is proven to increase productivity, reduce security risk, and lower costs.
Why Work With Us
NinjaOne is proud to be an independent, founder-led company. NinjaOne is filled with passionate, driven people of all backgrounds. We’re proud to celebrate our differences and build a company based on integrity, inclusion and acceptance. We invest in our staff and implement a policy of transparency with a flat organizational structure.
Gallery
