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Owns internal IT systems, employee technology support, SaaS and business systems administration, vendor relationships, technology purchasing, process automation, AI enablement, device management, access controls, continuity protocols, and audit readiness. Leads direct reports, manages technology spend and licensing, advises leadership on technical and financial risk, and partners cross-functionally to improve workflows and operational efficiency.

Coordinate four-month customer onboarding and payment gateway migration for 200 automotive dealerships. Conduct high-volume phone and email outreach, identify payment decision-makers, guide gateway setup, collect required information, track account readiness in Salesforce, document activity, resolve blockers, and coordinate handoffs to Implementation Managers. Support billing, user creation, shipping integrations, eBay setup, and pre-kickoff completion while escalating risks and disengaged customers.

Own eCommerce growth strategy for two enterprise automotive accounts, serving as a strategic advisor and leading digital media outcomes. Build budgets and business plans, forecast performance, coordinate cross-functional agency resources, manage client relationships, identify service expansion opportunities, resolve escalations, and report results to leadership and clients. Success is measured by client satisfaction, revenue and margin targets, agency revenue growth, and client GMV growth.

Own the 2-3 year architecture and reliability of high-volume catalog, pricing, and inventory ingestion. Lead migrations from legacy batch to modern systems, define data SLAs, build observability and orchestration, mentor senior engineers, and resolve cross-team, high-severity data problems.

Manage an SMB dealership portfolio to drive retention, adoption, and growth. Build stakeholder relationships, analyze account performance, run business reviews, identify risks/opportunities, coordinate cross-functional solutions, and document activity in Salesforce while leveraging AI tools for insights and productivity.

Lead monthly, quarterly, and year-end close under U.S. GAAP; oversee AR/AP/payroll/commissions; build controls, policies, and audit readiness; partner on budgeting, forecasting, M&A and system migrations; hire and coach accounting team and evaluate finance technologies including AI.

Own the product roadmap for platform health, search relevance, and site performance. Partner with engineering on architecture and tradeoffs, define and track performance/search metrics, drive discovery and requirements, manage cross-functional dependencies, and reduce incidents while improving conversion, uptime, and platform reliability.

Lead QA strategy and mentor an offshore QA team while hands-on building and maintaining automated test frameworks. Own functional, regression, performance, and security testing for eCommerce and payments workflows, integrate testing into CI/CD, set QA best practices and metrics, and partner with engineering and product to improve release quality and velocity.

As a Sales Development Representative, you will generate new leads through cold calling, handle inbound inquiries, and support the sales team to build a sales pipeline. You'll work closely with Account Executives to create personalized communication and follow up on marketing campaigns while achieving daily metrics.