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Lead local resort marketing to increase tour bookings and profitability. Recruit, train, and manage Marketing Representatives; develop and implement marketing programs; coordinate with sales, operations, and vendors; manage day-to-day resort marketing operations and support broader marketing functions.

Lead a small team of Sales Representatives in retail stores to engage customers and sell vacation packages. Drive sales through coaching, strategic planning, performance analysis, training, and ensuring compliance with company policies.

Sell timeshare/vacation ownership through face-to-face meetings at resorts. Build rapport, tour amenities, present offerings, handle qualified leads, close sales, and deliver exceptional customer service to create memorable vacation experiences.

Handle inbound guest calls and chats to resolve cancellation and retention issues, troubleshoot concerns, make reservations, upsell revenue, coordinate with vendors and resorts, document interactions, and maintain product knowledge and compliance. Provide professional, timely solutions while adhering to company policies and delivering outstanding customer service.

Engage Bass Pro Shops customers to promote and sell vacation ownership, deliver presentations, identify guest needs, meet sales goals, provide concierge recommendations, and participate in ongoing training.

Lead and manage a team of Sales Executives to meet and exceed monthly sales volume. Recruit, train, coach, mentor, and hold the team accountable to policies and performance metrics. Develop sales strategies, run motivational meetings, coordinate training with Talent Development, and drive efficiencies and customer experience improvements to maximize production and cash down payments at point of sale.

Engage Bass Pro Shops customers to present vacation ownership opportunities, deliver presentations, identify guest needs, meet sales goals, provide concierge recommendations, and participate in ongoing training.

Manage full-cycle recruitment for designated departments: source, evaluate, interview, and present qualified candidates; build talent pipelines; attend hiring events and community outreach; maintain client communication and support TA projects and special initiatives.

Engage Bass Pro Shops customers to present vacation ownership opportunities, deliver sales presentations, build trust, identify guest needs, meet sales goals, provide concierge-style recommendations, and participate in ongoing training.

Outbound call-center role contacting guests who purchased prepaid vacation packages to schedule travel, verify details, recommend upgrades, manage transactions, maintain reservation records, and use sales strategies to enhance guest experience.