Outbound Reservationist

Posted 14 Days Ago
Be an Early Applicant
Orlando, FL, USA
In-Office
Junior
Travel
The Role
Outbound call-center role contacting guests who purchased prepaid vacation packages to schedule travel, verify details, recommend upgrades, manage transactions, maintain reservation records, and use sales strategies to enhance guest experience.
Summary Generated by Built In

Turn Your Passion for Travel Into an Exciting Career
Walk In, Interview, and Start Your Next Adventure!

  • Date-Tuesday, July 14, 2026
  • Location- 6355 MetroWest Blvd, Suite 180, Orlando, FL 32835
  • Hours- 12:30 PM – 4:00 PM- (Walk In anytime during the event hours!)


On-the-spot interviews
Immediate consideration for qualified candidates
Competitive pay + monthly performance incentives


Work Schedule:
Monday–Friday plus only one Saturday per month (Sundays Off!)
PM Shift: 1:30 PM – 9:30 PM
 

Ready for your next career adventure? We're looking for motivated, customer-focused individuals to join our team as Outbound Reservationists. Stop by our hiring event for an on-the-spot interview, meet our hiring leaders, and discover how you can earn, grow, and help guests create unforgettable vacation memories. Bring your resume and come prepared to impress—we can't wait to meet you!

Join a team that brings future vacation dreams to life! As an Outbound Reservationist, you will contact guests who have purchased pre-paid vacation packages and assist them with making travel arrangements. You will use consultative sales strategies to provide tailored recommendations, create excitement around vacation experiences, and deliver exceptional customer service.

This role is perfect for individuals who are passionate about travel, sales, customer engagement, and achieving results in a fast-paced, high-energy environment.
 

Responsibilities

What You'll Do:

  • Contact guests who have purchased vacation packages
  • Assist customers in planning and booking their travel experiences
  • Use consultative sales techniques to recommend vacation options and enhancements
  • Build excitement and create memorable guest experiences
  • Meet performance and sales goals in a team-oriented environment
  • Resolve guest inquiries with confidence and professionalism
  • Deliver exceptional customer service while promoting vacation experiences
  • Accurately document customer interactions and reservation details
  • Maintain knowledge of vacation products, promotions, and travel offerings



Former employees (rehires): We welcome former employees to reapply! Rehire candidates are considered through a separate review process. Simply submit your application online, and a member of our Talent Acquisition team will reach out if your experience aligns with our current opportunities.


Interview Attire:
Professional interview attire is recommended. Come prepared to showcase your skills, experience, and professionalism—we look forward to meeting you!


Qualifications

Qualifications

  • High school diploma or GED require
  • Sales, customer service, hospitality, or call center experience preferred
  • Strong communication and relationship-building skills
  • Comfortable working in a goal-oriented, performance-driven environment
  • Basic computer skills and ability to navigate multiple systems
  • Available to work Monday–Friday and one Saturday per month

Why Join Us?
If you're motivated by success, enjoy connecting with people, and thrive in a fast-paced environment, you'll find exciting opportunities to grow your career through ongoing development, leadership pathways, and advancement into training and other customer experience roles


Benefits

  • Competitive base pay plus monthly performance incentive
  • Paid training and ongoing development programs
  • Medical, dental, and vision insurance
  • Paid time off and company holidays
  • 401(k) with company match
  • Exclusive employee travel discounts
  • Career growth and advancement opportunities
  • Ongoing coaching, support, and development
  • Positive, team-oriented culture with recognition programs


Don't Miss This Opportunity!
Meet with our hiring team, interview on the spot, and learn how you can start a rewarding career helping guests create unforgettable vacation memories.

Bring your resume and be ready to showcase your talent—we're hiring now and look forward to meeting you!
 

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
 
 

Skills Required

  • High School Diploma or GED
  • At least 1 year of sales experience in a performance-driven environment
  • 2+ years of customer service experience with a strong guest-first mindset
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft Office (Outlook, Word, Excel)
  • Ability to multi-task and navigate multiple systems in a fast-paced environment
Am I A Good Fit?
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The Company
HQ: Orlando, FL
4,100 Employees

What We Do

Hilton Grand Vacations is recognized as a leading,vacation ownership travel company located in Orlando.

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