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Lead architectural strategy for large, multiyear enterprise CX and CCaaS transformations. Act as senior technical advisor, set AI/data/omnichannel standards, resolve complex integrations, influence product roadmap, establish reference architectures, and mentor senior SA teams.

Lead and grow a regional Solutions Consulting team for Sprinklr, aligning SC resources to sales, coaching on demos/RFPs, developing talent, driving product-market fit, and advising GTM and engineering on complex enterprise CX solutions.

Lead and coach an enterprise sales team to exceed $8–12M ARR targets. Drive strategic, complex SaaS deals, use MEDDPICC/Force Management, support reps in-client, manage sales operations and cross-functional partnerships, recruit and develop top-performing sellers, and represent the company at industry events.

Lead pre-sales solution design and strategic customer engagement for Sprinklr's AI-native Unified-CXM. Architect scalable, high-performance cloud and contact-center integrations, lead technical workshops, RFPs, POCs, and collaborate with sales, consulting, and partner ecosystems to deliver AI-driven automation and data architecture guidance.

Prospect, research, and qualify enterprise leads across the Americas to generate opportunities. Collaborate with Account Executives to strategize outreach, create interest, and support company growth while developing skills for a career in software sales.

Manage and optimize Sprinklr configurations for onboarded clients, identify platform gaps and design solutions, maintain platform relevancy, train users, oversee enablement, ensure client value, support Sales and Success teams, and assist Services Directors with platform performance and enhancements.

APAC specialist overlay driving growth of Sprinklr's CCaaS and Agentic AI: partner with account teams, create pipeline, lead solution selling, engage senior CX and IT stakeholders, and build partner ecosystem to win complex enterprise deals.

Lead the architecture and technical direction of VoIP infrastructure, build carrier-grade systems, troubleshoot live traffic, and coach junior engineers.

The Technical Success Manager (TSM) drives customer adoption and value realization for Sprinklr's Core solutions, managing client relationships and optimizing platform usage based on marketing strategies.

Manage and optimize onboarded Sprinklr clients to ensure ongoing success: configure platform, identify gaps and optimizations, train users, oversee enablement, support sales and services teams, and maximize client value from the Sprinklr platform.