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The Senior Cloud Engineer is responsible for managing cloud infrastructure, improving systems scalability, deploying SaaS products, and mentoring junior team members, with a focus on automation and cloud security best practices.

The Sr. Customer Success Manager at Sprinklr drives customer adoption and ROI while managing relationships and ensuring product value realization through a consultative approach and deep understanding of customer needs.

As an SDET II, you'll create automation frameworks, ensure platform health, lead QA tasks, collaborate with teams, and drive technical excellence.

The role focuses on ensuring customer value from Sprinklr's platform, managing relationships, providing solutions, and optimizing service delivery in the CCaaS industry.

The Senior Helpdesk Analyst provides IT support for Sprinklr, focusing on both local and global user assistance, hardware setup, troubleshooting, and integrating AI-driven solutions for improved service delivery.

The Lead Customer Success Manager at Sprinklr will manage customer relationships, drive product adoption, ensure customer success metrics are achieved, and identify upsell opportunities while overseeing cross-functional teams to deliver impactful customer solutions.

Lead end-to-end managed services delivery for high-ARR enterprise SaaS customers. Establish governance, SLAs, and KPIs; drive service automation and operational excellence across digital and voice contact center ecosystems; manage critical escalations; orchestrate cross-functional global teams; and translate technical issues into business outcomes to improve retention and renewals.

Lead end-to-end delivery of enterprise CCaaS and Unified-CXM implementations, managing discovery through hypercare. Own governance, milestones, integrations, testing, cutover, financial and operational hygiene, stakeholder engagement, cross-functional coordination, and value realization. Travel up to 10%.

Lead pre-sale professional services for Sprinklr across the Americas: gather requirements, design integrated services solutions, prepare proposals and SOWs, manage profitability, support negotiations, and partner with sales and delivery teams to drive adoption and long-term customer value.

The Implementation Consultant at Sprinklr leads project lifecycles, ensuring effective onboarding and value from the Sprinklr platform while providing client support and best practice recommendations.