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Lead end-to-end delivery of enterprise CCaaS and Unified-CXM implementations, managing discovery through hypercare. Own governance, milestones, integrations, testing, cutover, financial and operational hygiene, stakeholder engagement, cross-functional coordination, and value realization. Travel up to 10%.

The Implementation Consultant at Sprinklr leads project lifecycles, ensuring effective onboarding and value from the Sprinklr platform while providing client support and best practice recommendations.

Serve as the technical advocate for customers in an account management role, ensuring effective support, driving product adoption, and managing technical issues within various contact center solutions.

Manage a team of SDRs, train them, plan hiring and onboarding, improve sales development KPIs, and refine sales processes. Drive opportunity management and establish performance metrics to enhance team productivity.

Manage reception and visitor experience, coordinate meeting rooms and logistics across regional offices, handle daily office operations, vendor and facilities liaison, mail and inventory management, access control and safety procedures, plan internal events, and produce monthly office reports.

The Director of Solutions Consulting leads a team, driving growth by aligning product offerings with customer needs, enhancing team skills, and managing strategic accounts in the Unified Customer Experience Management space.

Manage a team of Success Managers for large enterprise customers, ensuring success, retention, and growth while driving internal collaboration across teams.

The Large Enterprise Account Executive at Sprinklr will engage senior stakeholders to manage complex enterprise deals across North Asia and build tailored solutions, fostering long-term relationships with major brands.

Lead and manage engineering teams, delivering high-quality software systems, and aligning engineering outcomes with business goals while ensuring system performance and reliability.

Provide technical troubleshooting and support for Sprinklr's Unified-CXM platform, investigate and resolve customer-reported issues, collaborate with engineering/product teams, maintain documentation, perform QA/testing, and meet SLAs to ensure customer satisfaction.