Senior SaaS Implementation Consultant

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Transform Customer Experience Through Technology, AI and Change

At Sprinklr, we help some of the world's leading brands transform how they engage with their customers. As a Senior Implementation Consultant, you will play a critical role in turning that vision into reality.

You will lead enterprise SaaS implementations from discovery through go-live, helping customers modernise processes, adopt AI-driven automation and achieve measurable business outcomes. This is a customer-facing consulting role where you will combine technology expertise, implementation excellence and trusted advisory skills to deliver lasting value.

We're not looking for contact centre specialists. We're looking for experienced SaaS implementation professionals who know how to deliver complex technology projects, navigate stakeholder environments and drive successful customer outcomes.

• Lead customer discovery workshops and requirements gathering sessions.
• Design solutions that align technology capabilities to business goals.
• Configure and implement enterprise SaaS solutions.
• Manage delivery milestones, risks, testing and go-live activities.
• Work closely with customers to drive adoption and long-term success.
• Support integrations, automation and AI-enabled workflows.
• Guide organisations through process improvement and cultural transformation.
• Build trusted relationships with business and technical stakeholders.
• Troubleshoot complex challenges and drive practical resolutions.

What We're Looking For

• 5+ years of experience implementing enterprise SaaS or cloud technology solutions.
• Strong experience in solution design, requirements analysis and implementation delivery.
• Experience leading customer-facing projects and stakeholder engagements.
• Hands-on experience with platform configuration, integrations and technical solutioning.
• Knowledge of APIs, automation workflows or enterprise application integrations.
• Strong project management, communication and problem-solving skills.
• Experience supporting customer adoption, change management or business transformation initiatives.
• Practical exposure to AI, automation or digital transformation programs.

Language Requirements

• Fluent Japanese (required)
• Business-level English (required)
• Confident communicator able to engage executives, business users and technical stakeholders in both languages.

Why This Role Matters

Success in this role isn't measured by software deployments alone. It's measured by the business outcomes you help customers achieve.

You'll help organisations embrace AI, improve ways of working, accelerate transformation and unlock new value from technology. You'll be a trusted advisor, implementation leader and change agent for some of Japan's most innovative and recognised brands.

If you're passionate about technology, customer success and helping organisations transform, we'd love to hear from you.

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: 

• Lead a new category of enterprise software that we call Unified-CXM. 

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. 

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. 

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. 

To learn more about employee benefits by region, click here. 

To learn more about all-things-Sprinklr, visit our candidate resource hub here. 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.  

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. 

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.