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Design and implement backend systems for a HIPAA-compliant patient portal, own complex features end-to-end, integrate with external EHRs via event-driven pipelines, mentor juniors, and deliver React frontend features when needed.

Configure EHR systems and provide technical support to implementation specialists and customers. Set up requested tools, deliver client training, research and troubleshoot issues, resolve low-to-moderate complexity requests, meet SLA/SLO productivity goals, and communicate effectively while fostering collaboration and reliability.

Build and maintain full‑stack, AI-enabled healthcare applications. Implement frontend interfaces (React/Next.js), backend services and REST APIs (Node.js/Python), integrate AI/LLM features, use relational databases, deploy to cloud (AWS/GCP/Azure), write tests, participate in code reviews, troubleshoot production, and improve system performance, reliability, and security.

Support the revenue cycle by reviewing and reconciling invoicing data, generating invoices, processing credit memos, reconciling customer accounts, responding to customer billing questions, collaborating with operations, and supporting accounts receivable on ad hoc projects.

Deliver consulting services across Qualifacts EHR platforms to assess workflows, scope and lead system optimization engagements, manage full project lifecycle, create recommendations and deliverables, support training and documentation, drive non-recurring services revenue, and collaborate cross-functionally to improve customer satisfaction, retention, adoption, and operational outcomes. Travel 302% for onsite engagements and events.

Manage full implementation lifecycle for small to mid-range behavioral health software projects. Own customer relationships, timelines, status reporting, resource planning, risk assessment, and cross-functional coordination to ensure delivery, adoption, and customer satisfaction. Provide standard project guidance and initial analyses, then transition implementations to support.

Manage full implementation lifecycle for small to mid-range behavioral health SaaS projects. Maintain customer relationships, track timelines, coordinate cross-functional teams, assess risks, and ensure on-time delivery and customer satisfaction while transitioning implementations to support.

Partner with Account Managers to analyze customer needs, deliver tailored product demonstrations, configure demo environments, map requirements to product features, assist with upgrade evaluations, and act as technical SME across sales, implementation, and product teams.

Serve as product expert working with Account Managers to perform needs analysis, configure/demo solutions for existing customers, maintain demo environments, create presentation materials, map customer requirements to product features, and liaise with internal teams to support upgrades and implementations.

Provide production support, troubleshoot and enhance back-end services and web applications for a cloud-hosted SaaS healthcare platform. Participate in Scrum, follow coding standards and secure coding practices, write code and database scripts, design scalable serverless solutions, and develop RESTful APIs.