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Owned escalated customer cases to resolution, collaborating with cross-functional teams and vendors. Documented interactions and resolutions in Salesforce, communicated status to customers, participated in product feedback loops, and pursued ongoing product and technical training. Travel up to 15% as needed.

Lead and manage multiple concurrent HealthStream software implementations: develop project plans, coordinate technical services and data migration, train clients, maintain documentation, escalate issues, mentor implementation staff, and ensure projects meet timeline and contractual obligations.

Enterprise sales role selling HealthStream Career Network solutions (initially myCNAjobs). Responsible for new logo acquisition and managing an enterprise book of business, consultative selling, demos, negotiation, renewals, upsells, cross-sells, forecasting, and collaborating with internal teams to drive customer value and quota attainment. Requires maintaining product certification and building executive-level relationships. Travel ~10-20%.

Drive territory sales for Scheduling & Capacity Management solutions: prospect, qualify, demo, propose, respond to RFPs, negotiate contracts, close deals, manage pipeline and territory plans, mentor teammates, and collaborate cross-functionally to ensure successful client transitions and adoption.

Sell HealthStream Learning & Performance solutions within a territory to meet quota. Manage full sales cycle: prospecting, demos, proposals, RFP support, contract negotiation/closure, pipeline and territory planning, and client transition to implementation. Build executive relationships, develop ROI/business cases, collaborate cross-functionally, and continuously develop product and industry expertise.

Sell and grow HealthStream's Career Network solutions to SMB accounts by prospecting new logos and managing an existing book of business. Use consultative selling to drive renewals, upsells, cross-sells, demos, negotiations, and quota attainment. Build trusted advisor relationships, collaborate with internal teams on account strategy, and achieve revenue targets while maintaining product certification and adherence to security policies.

Responsible for new sales of HealthStream Competency solutions through consultative clinical selling. Own full sales cycle—prospecting, demos, objection handling, negotiation, and close—while collaborating with Account Managers, creating business plans, achieving product certification, and meeting quota. Requires stakeholder engagement at executive levels and travel (~252030%40%).

Lead enterprise sales for MedTech and digital sponsorship solutions, owning full sales cycle from prospecting to close. Build executive relationships, develop proposals and campaign strategies, negotiate contracts, manage CRM pipeline, deliver performance reporting, and achieve revenue targets while collaborating cross-functionally.

Lead strategy and administration for HealthStream's benefits programs including medical, retirement (401k), wellness, leave, and voluntary plans. Manage self-funded plan performance, vendor relationships, compliance (ERISA/HIPAA/ACA), claims analytics, enrollment, open enrollment, communications, and continuous improvement to control costs and enhance employee experience.

Hybrid SMB Solution Executive responsible for new enterprise sales and managing an existing SMB book for Career Network products (initially myCNAjobs). Duties include prospecting, consultative demos, negotiations, renewals, upsells, cross-sells, account strategy, and quota attainment. Collaborates with internal teams, maintains product certification, and travels 5-10% for conferences.