Sr. Implementation Manager

Company Overview
 

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.
 

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.

Why Join Us

At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

We’re proud of our values-forward culture that offers our people:
 

• Mission-oriented work
• Diverse and inclusive culture
• Competitive Compensation & Bonuses
• Comprehensive Insurance Plans
• Mental and Physical Health Support
• Work-from-home flexibility
• Fitness Center Reimbursements
• Streaming Good time off for volunteering
• Wellness workshops
• Buddy Program for new HealthStreamers
• Collaborative work environment
• Career growth opportunities
• Continuous learning opportunities
• Inspiring workspaces to collaborate and connect with other HealthStreamers
• Free employee parking at our Resource Centers in Nashville and San Diego

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Position Information

Position Overview

Manage successful implementation of HealthStream software products. Analyze existing and future-state business needs to design project schedules and implementation plans to exceed client expectations. Responsible for ensuring resolution of project issues associated with successful implementation. Maintain project documentation for key stake holders, Implementation Analysts, project team members, and client resources including but not limited to meeting minutes, project schedules, status updates, and acceptance documentation. Mentor new and existing Implementation team members.

Key Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

• Develops implementation project plans and scope of work appropriate for each implementation project.
• Manages software implementation projects and the resources necessary to ensure a smooth transition with multiple clients simultaneously. Reviews commitments for technical services, training and project management, ensuring that all commitments are executed according to contractual obligations
• Understands and identifies software functionality to support client business objectives.
• Coordinates all technical services including data transfer and installation between client and HealthStream.
• Reviews hardware recommendations and coordinates software installation process.
• Proactively escalates any client or HealthStream-caused time delays or needs for additional resources beyond the contractual commitments.
• Ensures that an effective training program is planned and executed.
• Develops and maintains implementation documentation and communicates status and concerns to Manager, key stakeholders, project sponsors, and project team.
• Performs related duties as required in support of client service goals.
• Assist Senior Management in the onboarding of Implementations teams
• Responsible for the adherence to documented procedures for Implementations
• Assist in the training of new Implementation staff, providing support whenever necessary
• Assist Senior Management in outlining and formalizing documentation and curating procedures for Implementation tasks
• Manage projects, aligning business goals with software solutions to drive process improvements
• Leverage technical and business acumen to communicate effectively with clients
• Manage project teams and provide high-quality deliverables to meet or exceed timeline and budgetary targets
• Manage software implementation projects and the resources necessary to ensure a smooth transition from current systems to new VerityStream software
• Analyze and map data from existing systems to HealthStream databases
• Perform data and business analysis and provide recommendations for data integrity and data normalization

Requirements

• Bachelor's degree in related discipline
• PMP certification a plus.
• 4+ years of experience leading software implementation projects; healthcare experience highly desirable.
• Experience with Microsoft programs including but not limited to MS Project, Word, Outlook, Excel, SharePoint, and PowerPoint.
• Experience with web conferencing software.

Qualifications

• Must have excellent oral and communication skills
• Excellent project management skills
• Excellent organization skills
• Excellent task management and documentation skills
• Poses strong interpersonal and relationship management skills with the ability to influence others to achieve desired results
• Ability to meet deadlines; manage multiple tasks simultaneously and keep track of details
• Able to work effectively with various teams of different backgrounds
• Able to manage multiple client relationships simultaneously
• Have a demonstrated affinity for technology
• Meticulous attention to detail to create and maintain documentation
• Able to maintain professional poise and comfort with leading discussions with client decision makers, end-users and IT professionals
• Ability to travel 40% of the time once travel resumes
• Extensive phone and computer usage
• Could lift up to 20 lbs

Compensation

• The salary range for this position is $78,629 - $88,731/ Salary will be determined on the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles.

Benefits

 HealthStream offers a comprehensive benefits package to eligible employees, including: 

• Medical, Dental and Vision insurance 
• Paid Time Off 
• Parental Leave 
• 401k and Roth 
• Flexible Spending Account 
• Health Savings Account 
• Life Insurance 
• Short- and Long-Term Disability 
• Medical Bridge Insurance 
• Critical Illness Insurance 
• Accident Insurance 
• Identity Protection 
• Legal Protection 
• Pet Insurance 
• Employee Assistance Program 
• Fitness Reimbursement 

Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.

Recruitment Fraud Notice: HealthStream is committed to protecting job seekers from recruitment fraud. All legitimate communications from HealthStream’s Talent Acquisition team will come from an official HealthStream email address. HealthStream will never ask candidates to pay fees, purchase equipment, provide banking information, or share sensitive personal information outside of our secure hiring and onboarding process. If you receive a suspicious message claiming to be from HealthStream, please proceed with caution and report it to the appropriate authorities.

Req #47643