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Provide phone, email, and chat technical support for HealthStream products; troubleshoot and diagnose issues; document and escalate defects to development; participate in testing releases; collaborate cross-functionally to improve customer experience; suggest product enhancements; adhere to security policies and work a flexible 8-hour shift covering 7 AM–7 PM CST.

Own and resolve escalated customer support cases for HealthStream products, document interactions in Salesforce, collaborate with cross-functional teams and vendors, communicate resolutions to customers, and pursue ongoing product and technical training. Adhere to security policies and travel up to 15% for customer or company needs.

Design and govern HealthStream's competency-based knowledge system: define taxonomies/ontologies, integrate LLMs, RAG, semantic search and NLP pipelines, enforce metadata and data-quality standards, build API-driven knowledge services, create ingestion/indexing tooling, evaluate AI technologies, and partner with product, clinical, and engineering teams to measure and maintain knowledge accuracy and coverage.

Generate and qualify outbound leads via phone, email, and campaigns to set discovery calls. Collaborate with sales, marketing, and product teams, demonstrate solutions, build value propositions/ROI, and contribute best practices while developing healthcare product knowledge and sales skills.

Drive territory sales for Scheduling & Capacity Management solutions: prospect, qualify, demo, propose, respond to RFPs, negotiate contracts, close deals, manage pipeline and territory plans, mentor teammates, and collaborate cross-functionally to ensure successful client transitions and adoption.

Provide phone, email, and chat technical support for HealthStream products; troubleshoot and diagnose issues; document and escalate defects; participate in testing releases; collaborate cross-functionally to improve customer experience and recommend product enhancements.

Sell and grow HealthStream's Career Network solutions to SMB accounts by prospecting new logos and managing an existing book of business. Use consultative selling to drive renewals, upsells, cross-sells, demos, negotiations, and quota attainment. Build trusted advisor relationships, collaborate with internal teams on account strategy, and achieve revenue targets while maintaining product certification and adherence to security policies.

Lead enterprise sales for MedTech and digital sponsorship solutions, owning full sales cycle from prospecting to close. Build executive relationships, develop proposals and campaign strategies, negotiate contracts, manage CRM pipeline, deliver performance reporting, and achieve revenue targets while collaborating cross-functionally.

Hybrid SMB Solution Executive responsible for new enterprise sales and managing an existing SMB book for Career Network products (initially myCNAjobs). Duties include prospecting, consultative demos, negotiations, renewals, upsells, cross-sells, account strategy, and quota attainment. Collaborates with internal teams, maintains product certification, and travels 5-10% for conferences.

Provide phone, email, and chat Tier 1 support for HealthStream products: troubleshoot and diagnose issues, document and escalate defects to development, participate in testing, collaborate cross-functionally, and recommend product improvements while delivering empathetic, professional customer service.