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Leads business operations and strategic enablement for Provider Data and Eligibility Operations. Responsibilities include executive issue management, root cause analysis, process mapping, workflow optimization, operational performance reporting, business case development, cross-functional initiative coordination, and executive communications. The role identifies automation and efficiency opportunities, supports strategic planning, and drives operational improvements across technology, market, payer, and operations stakeholders.

Build, publish, deploy, and validate provider communications across email, portal, web, and print channels. Manage formatting, audience segmentation, templates, distribution lists, schedules, production tracking, and quality assurance. Coordinate with writers, project managers, stakeholders, and digital channel owners; monitor deployments, resolve issues, maintain workflow visibility, and support high-volume communication initiatives and continuous process improvement.

Develop and maintain scalable applications using Java and/or Python, optimize SQL and database solutions, build REST APIs and microservices, manage cloud deployments and CI/CD pipelines, and integrate AI/ML and generative AI capabilities. The role includes testing, code reviews, production troubleshooting, Agile collaboration, and cross-functional work with data scientists, architects, and business stakeholders.

Design, build, test, deploy, and maintain distributed software systems using modern engineering practices. Collaborate with AI Studio teams and engineering leaders to solve business problems, improve performance, reliability, cost, and security, and deliver scalable service-oriented applications. Conduct code reviews, mentor junior engineers, and contribute across the full software development lifecycle, including architecture, testing, operations, and cloud deployment.

Leads OptumHealth compensation strategy, consulting, analytics, program design, implementation, and administration, with emphasis on physician and care-delivery compensation. Partners with senior People Team and business leaders to align compensation with workforce, financial, and organizational objectives. Oversees complex projects, market surveys, compensation reviews, executive job evaluation, change management, and compensation teams. Requires deep expertise in compensation design, variable pay, market analysis, financial acumen, and strategic leadership.

Creates and maintains developer-focused tutorials, how-to guides, release documentation, troubleshooting content, diagrams, and supporting materials. Collaborates with platform engineering teams to validate technical accuracy, interpret code and APIs, update documentation through product changes, and incorporate reader feedback. The role requires experience with developer documentation formats, Git/GitHub workflows, structured authoring, content management, technical diagrams, and software development lifecycle documentation.

Manages multiple OptumRx client implementations from planning through go-live and closeout. Responsibilities include developing project plans, coordinating cross-functional teams, managing client expectations, facilitating meetings, securing approvals, tracking scope and status, escalating issues, supporting finalist presentations, and identifying process improvements. The role requires collaboration across operations, network, and clinical domains, with occasional travel and holiday-season support for go-live issues.

Manage complex, cross-functional technology product initiatives from roadmap through release and adoption. Responsibilities include scope, timeline, risk, dependency, governance, executive reporting, stakeholder communication, meeting facilitation, pilot support, process automation, and delivery planning. The role partners with Product, Engineering, QA, Operations, Support, and Client Implementation teams while applying Agile, Scrum, AI-enabled productivity tools, and structured problem-solving to drive execution and alignment.

Provides phone and live-chat support to healthcare providers regarding credentialing and contracting status. Resolves issues by navigating complex computer systems, validates state-specific requirements, documents cases, identifies trends, answers questions, maintains provider relationships, and completes outbound calls when needed. Requires computer proficiency, English fluency, customer service experience, and availability for a full-time weekday schedule with possible holidays and overtime.

Leads Java engineering teams delivering enterprise applications. Provides hands-on technical leadership across architecture, microservices, AWS cloud, API design, CI/CD, testing, performance, and operational excellence. Owns end-to-end delivery, mentors engineers, supports hiring and performance management, manages technical risks, and partners with product and business stakeholders to align technology solutions with organizational goals.