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Supports People Team projects involving data entry, data quality, AI prompt testing, workflow documentation, process improvement, and project tracking. Partners across People Operations, Talent, Analytics, and Compensation to translate business needs into structured tasks and actionable outputs. This 10-week internship is fully onsite in Eden Prairie, Minnesota, providing exposure to HR operations, analytics, talent initiatives, and emerging technologies.

Develops hospice referral relationships, executes sales activities, educates healthcare professionals and community partners, identifies customer needs, increases service referrals, and serves as a liaison among referral sources, patients, families, and hospice agencies.

Leads the architecture, development, and productionization of AI/ML and GenAI solutions for healthcare operations. Responsibilities include building clinical and claims data pipelines, developing LLM and RAG applications, implementing MLOps and LLMOps, ensuring HIPAA-compliant governance, translating business needs into technical roadmaps, communicating with stakeholders, and mentoring engineers.

Leads SG&A financial planning, forecasting, reporting, month-end close, long-range planning, allocations, and strategic financial analysis. Partners with business, product, technology, and operations leaders on growth, profitability, investments, ROI, business cases, and scenario modeling. Delivers executive reporting, validates financial performance, drives governance and controls, and supports strategic priorities across Optum Rx.

Design, modernize, and maintain full-stack applications and microservices using React, Node.js, .NET, and Azure. Lead legacy-to-cloud migrations, data integration workflows, backend data architectures, AI-powered automation, and frontend modernization. Collaborate across scrum teams while ensuring security, disaster recovery, regulatory compliance, and platform stability.

Design, develop, deploy, and maintain enterprise web applications using GoLang, Java Spring Boot, React, and cloud platforms. Build microservices and REST APIs, optimize performance and security, support deployment and monitoring, and apply DevOps practices. Collaborate with Product, QA, and UX teams, conduct code reviews, mentor junior developers, and develop AI-powered solutions using modern platforms and AI tools.

Manage business ICFR and SOC governance: scope and document financial reporting controls, coordinate and project-manage ICFR/SOC testing with auditors, report results, evaluate deficiencies and remediation, drive process improvements including automation/AI, create system/process documentation, and deliver training.

Develops and deploys production AI and machine learning systems, especially NLP and retrieval-augmented generation solutions. Manages cloud-based model training, deployment, monitoring, and enterprise-scale applications using Azure, AWS, or GCP. Applies deep learning, statistics, optimization, and software engineering practices, while supporting MLOps, LLMOps, CI/CD, and infrastructure automation. Serves as a technical resource and communicates complex analytical concepts to stakeholders.

Leads end-to-end architecture for conversational AI and chat systems across web, mobile, voice, messaging, and search. Designs multi-agent orchestration, session continuity, guardrails, secure enterprise integrations, telemetry, observability, and human handoff. Partners with product, engineering, security, and operations teams; leads architecture reviews, establishes standards, mentors engineers, and evaluates emerging conversational AI capabilities.

Manage field-level customer relationships for third-party administrator healthcare accounts. Identify service trends, resolve eligibility and implementation issues, coordinate enrollment materials and activities, conduct enrollment meetings and health fairs, and support customer adoption of online tools. Partner with service operations and account executives to resolve escalations, improve satisfaction, maintain customer persistency, and deliver healthcare insurance expertise.