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Lead major incident and problem management for Optum Care Delivery: respond to P1/P2 incidents, run War Rooms, coordinate vendors and support teams, document timelines and communications, govern PRB and PTASK records, facilitate RCA and closure, and maintain ITSM compliance and continuous process improvement.

Leads the development and production deployment of machine learning, generative AI, LLM, RAG, and agentic AI solutions for pharmacy and healthcare operations. Builds predictive models, scalable data pipelines, AI services, vector search systems, and healthcare analytics using large clinical, claims, EHR, provider, member, and operational datasets. Establishes model monitoring, evaluation, guardrails, responsible AI practices, and regulatory compliance while collaborating with clinical, product, business, data, and engineering teams.

Serve as the company's principal federal advocate, developing and executing lobbying and advocacy strategies, building relationships with Members of Congress and stakeholders, monitoring legislative and regulatory developments, coordinating enterprise-wide campaigns, and leveraging technology to improve advocacy effectiveness and stakeholder engagement.

Leads the design, development, testing, and maintenance of Big Data and ETL solutions using Azure Databricks, Delta Lake, Python, and SQL. Builds ingestion pipelines, data warehouses, and low-latency analytics systems; tunes performance; automates workflows with DevOps and CI/CD practices; and develops AI-powered solutions. Documents architectures, collaborates with stakeholders, resolves issues, and mentors junior engineers.

Design, develop, and deploy production-grade AI/ML and Generative AI solutions for healthcare and quality platforms. Build scalable Java, Python, and SQL data pipelines; implement LLM, RAG, vector database, evaluation, safety, and LLMOps capabilities; and support cloud deployments, monitoring, testing, incident resolution, and optimization. Collaborate with architecture, product, QA, and operations teams in an Agile environment while contributing to code reviews, technical design, documentation, and responsible AI practices.

Supports 24x7 operations for a critical platform, including monitoring, incident triage, CI/CD pipelines, Azure infrastructure, deployments, troubleshooting, security remediation, disaster recovery, and reliability improvements. Maintains operational documentation, analyzes logs and metrics, contributes to Terraform-based infrastructure automation and DevSecOps initiatives, and collaborates with global engineering, security, infrastructure, and business teams.

Leads and mentors a data engineering team while architecting scalable pipelines, ETL/ELT workflows, data models, streaming solutions, and cloud data platforms across Azure, Snowflake, and Microsoft Fabric. Drives AI adoption and responsible AI governance, ensures data quality, lineage, privacy, and compliance, and partners with analytics, BI, data science, and business teams to deliver trusted pharmacy data assets.

Develops and executes multi-channel marketing campaigns and patient-facing communications for healthcare practices. Manages web, email, social, print, signage, video, events, sponsorship requests, and digital signage platforms. Coordinates marketing intake, prioritizes projects, partners with operational and technical stakeholders, and improves processes. Requires strong communication, organization, initiative, adaptability, and attention to detail.

The Claims Representative Associate is responsible for processing medical claims accurately, understanding plan concepts, and maintaining compliance with company policies while demonstrating good communication and analytical skills.

Lead hands-on development and deployment of AI/ML solutions and rapid prototypes (with emphasis on Generative AI/LLMs), embed responsible AI practices, integrate AI into engineering workflows, and scale successful pilots across the enterprise while collaborating with cross-functional leaders.