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Leads end-to-end enterprise SaaS implementations, including discovery, solution design, technical integrations, configuration, deployment, and optimization. Advises clients, conducts workshops and demos, troubleshoots technical issues, manages project risks, and collaborates with Sales, Product, Engineering, and Customer Success. Applies AI capabilities to supply chain workflows, gathers requirements, drives change adoption, and mentors junior consultants.

Leads customer success for enterprise B2B SaaS clients by managing onboarding, implementations, workflow deployments, platform configuration, technical escalations, testing, and digital transformation initiatives. Advises customers on process mapping and product configurations, drives adoption and expansion, supports business development, manages project milestones and contracts, and collaborates with engineering and data science teams. Travel within the U.S. and Canada may reach 25% annually.

Own enterprise customer success delivery across UAT, rollout, training, onboarding, adoption, and post-go-live support. Lead bilingual Spanish-English enablement for Western Hemisphere teams, manage surveys and quarterly usage reporting, and improve recurring workflows through standardization, automation, AI-assisted drafting, reusable templates, and documentation. Partner with customer teams and suppliers to support configuration validation, demos, data creation, feedback collection, and value realization.

Manage customer onboarding, account administration, data maintenance, platform adoption, training, and relationship-building for B2B SaaS customers. Monitor usage and performance data, identify adoption risks, support renewals and expansion opportunities, troubleshoot common issues, coordinate escalations, configure supply chain workflows, and relay customer feedback to Product. The role also contributes to playbooks, enablement materials, and process improvements in a hybrid Ho Chi Minh City environment.

Manage a high-volume customer portfolio for a SaaS traceability product, supporting onboarding, adoption, renewals, training, customer health monitoring, and expansion opportunities. Collaborate cross-functionally to resolve process gaps, collect feedback, improve workflows, and optimize tools. Meet customer success metrics, OKRs, KPIs, and retention targets while delivering a strong customer experience.

Design, build, and maintain high-performance backend and frontend services using NodeJS, Python and React. Architect scalable SaaS features, troubleshoot performance issues, lead code reviews, mentor junior engineers, collaborate with product/design/QA, improve CI/CD, and work with support to resolve customer incidents. Utilize AI-assisted tools to streamline workflows.

Lead design, development, and maintenance of high-performance backend services using Python and Django. Translate ambiguous requirements into scalable solutions, guide architecture and implementation, mentor engineers, drive CI/CD and performance improvements, troubleshoot production incidents, and collaborate with product, QA, and support to deliver measurable customer value.

Develop and maintain scalable backend and frontend services using NodeJS, Python, and ReactJS. Design new features, optimize performance, troubleshoot issues, lead code reviews, mentor junior developers, and collaborate with product, design, QA, and support teams. Contribute to secure, maintainable software, continuous integration and deployment, customer incident resolution, and AI-assisted development practices.

The role focuses on leading product safety and quality initiatives within supply chains, collaborating cross-functionally while providing expertise and thought leadership in compliance and sustainability.

Own end-to-end B2B SaaS customer implementations from handoff through go-live. Manage project plans, milestones, risks, scope, governance, stakeholder communication, integrations, data migration, UAT, training, and launch readiness. Coordinate Customer Success, Solution Consulting, Product, Account Executive, and customer teams while driving accountability and continuous improvement of implementation processes, playbooks, and best practices across complex, multi-workstream programs.