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Leads end-to-end enterprise SaaS implementations, including discovery, solution design, technical integrations, configuration, deployment, and optimization. Advises clients, conducts workshops and demos, troubleshoots technical issues, manages project risks, and collaborates with Sales, Product, Engineering, and Customer Success. Applies AI capabilities to supply chain workflows, gathers requirements, drives change adoption, and mentors junior consultants.

Develop and maintain scalable backend and frontend services using NodeJS, Python, and ReactJS. Design new features, optimize performance, troubleshoot issues, lead code reviews, mentor junior developers, and collaborate with product, design, QA, and support teams. Contribute to secure, maintainable software, continuous integration and deployment, customer incident resolution, and AI-assisted development practices.

Manage and support B2B SaaS customer accounts, driving platform adoption, user engagement, workflow optimization, and operational success. Build customer relationships through check-ins and training, monitor account health and usage data, support renewals and expansion opportunities, troubleshoot platform issues, coordinate escalations, communicate feedback to Product, maintain customer documentation, and improve playbooks and processes.

Design, develop, and maintain scalable Python backend services using Django and FastAPI. Collaborate with product, design, QA, and support teams to deliver features, resolve incidents, and improve performance. Architect microservices, lead code reviews, mentor junior engineers, apply AI-assisted workflows, and contribute to CI/CD and cloud deployment strategies while maintaining security and data protection standards.

Manage strategic enterprise customer accounts, serving as a trusted advisor and internal customer advocate. Drive retention, expansion, adoption, executive engagement, QBRs, health reporting, corrective action plans, and business growth. Translate customer business problems into requirements and solutions through configuration, process recommendations, or product development. Collaborate with Product and Solutions Consulting, manage complex programs, and maintain account documentation. Requires B2B SaaS experience, consultative implementation skills, analytics and integration familiarity, and English-Spanish fluency.

The role focuses on leading product safety and quality initiatives within supply chains, collaborating cross-functionally while providing expertise and thought leadership in compliance and sustainability.

Lead enterprise customer success for Inspectorio's supply-chain SaaS: manage onboarding and multi-module implementations, configure platform components, drive ROI and product adoption, serve as technical escalation point, perform business-analysis and UAT, coordinate cross-functional teams, and support contract/subscription changes.

Lead QA strategy and test automation architecture across web, mobile, and API layers. Build scalable frameworks, integrate tests into CI/CD, manage incidents and root-cause analysis, mentor QA engineers, and collaborate with product and engineering to ensure comprehensive test coverage and quality-first delivery.

Lead QA automation strategy for web, mobile, and API layers: design scalable frameworks, integrate automation into CI/CD, promote shift-left testing, leverage AI-assisted tools, mentor QA engineers, drive reliability and observability, and improve quality metrics and release confidence.

Own end-to-end B2B SaaS customer implementations from handoff through go-live. Manage project plans, milestones, risks, scope, governance, stakeholder communication, integrations, data migration, UAT, training, and launch readiness. Coordinate Customer Success, Solution Consulting, Product, Account Executive, and customer teams while driving accountability and continuous improvement of implementation processes, playbooks, and best practices across complex, multi-workstream programs.