About Inspectorio
Inspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers.
Our innovative platform seamlessly connects and digitizes supply chain processes to optimize decision-making, while providing real-time visibility and control over production chain operations.
Today, Inspectorio is used by over 12,000 customers, including some of the largest brands and retailers in the world.
At Inspectorio, the Customer Success Ecosystem team plays a critical role in ensuring our clients realize the full value of our solutions by enabling smooth onboarding, engagement, and adoption within their ecosystems.
As a Jr Customer Success Manager, you will support a high-volume customer portfolio with operational excellence, leveraging automation, data insights, and strong cross-functional collaboration. You’ll focus on driving scalable, repeatable processes across the Traceability product, ensuring a seamless customer journey and impactful outcomes.
This role is ideal for someone who is passionate about customer success, thrives in dynamic environments, and is eager to grow in the SaaS space.
What you'll do
- Manage a portfolio of Ecosystem Customer Accounts and help drive CS metrics such as GRR, NRR, Adoption, CSAT
- Lead ecosystem onboarding activities with stakeholders internally and externally to ensure organizations’ successful login and adoption.
- Present a company 360 view of customers’ key performance metrics and health score
- Lead ecosystem renewal activities with necessary emails and meetings to ensure timely renewal.
- Conduct refreshing and new feature training for ecosystem organizations to ensure smooth and deeper adoption.
- Seek and find upsell opportunities and work with sales/expansion teams to get the deals.
- Cross–functional collaboration to address any potential process gaps.
- Complete quarterly OKRs and KPIs and meet defined GRR targets
- Collecting Ecosystem organizations’ feedback about products and workflow and coordinating with stakeholders to improve them.
- Help establish/improve processes necessary to ensure efficient and effective team operations.
- Work with cross-departments on calibration and optimization of tools and processes.
Qualifications
- Bachelor’s degree or higher.
- Excellent English skills — both written and spoken
- Proficient in MS Office and comfortable using project management tools.
- Strong empathy and customer orientation to build trust and deliver excellent service
- Curious, proactive, and able to analyze issues to uncover root causes and propose creative solutions
- Effective communicator across diverse internal and external teams
- Open-minded, willing to share, discuss, and brainstorm ideas
- Capable of working under pressure, managing multiple projects, and meeting deadlines
- Genuine interest in SaaS software and eagerness to learn and grow in a tech-driven environment
- Self-starter with a proactive attitude — willing to challenge the status quo and drive improvements
- Previous experience in customer-facing roles or the SaaS industry is preferred
We offer a hybrid working model, combining the flexibility of remote work with regular collaboration at our Ho Chi Minh City office. It's the best of both worlds - focused work, meaningful discussion, and a strong engineering culture.
Benefits
Why it would be awesome to work with us
- 🍹 Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time.
- 🏝️ Flexible Working Environment: Whether from home, our global hubs or a coffee shop, work where you're most comfortable.
- 💪 Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially.
- 🌱 Grow with us: We're invested in your personal and professional development.
- 🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation.
- 🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself.
- 🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.
Our Values
- EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better.
- AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work.
- COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed.
- HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.
Skills Required
- Bachelor's degree or higher
- Excellent written and spoken English
- Proficiency in Microsoft Office
- Comfort using project management tools
- Strong empathy and customer orientation
- Ability to analyze issues, identify root causes, and propose creative solutions
- Effective communication across diverse internal and external teams
- Ability to manage multiple projects, work under pressure, and meet deadlines
- Interest in SaaS software and willingness to learn and grow in a technology-driven environment
- Proactive, self-starting attitude and willingness to drive improvements
- Previous experience in customer-facing roles or the SaaS industry
Inspectorio Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Inspectorio and has not been reviewed or approved by Inspectorio.
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Wellbeing & Lifestyle Benefits — Wellbeing support is positioned as a concrete part of the package through a wellbeing allowance and company-sponsored social events. Home-office support and work-from-anywhere practices further reinforce lifestyle-oriented benefits for remote setups.
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Leave & Time Off Breadth — Time off is framed as generous via unlimited annual leave, giving employees latitude to manage PTO as needed. Flexible work hours complement this by allowing more autonomy in how time is used day to day.
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Flexible Benefits — Benefits are presented as modern and adaptable, with flexibility in location and scheduling plus stipends for home office and professional development. Perks are also characterized as comparatively well-regarded against peers in similarly sized companies.
Inspectorio Insights
What We Do
Inspectorio’s cloud-based SaaS solution helps brands, retailers, manufacturers and suppliers manage risk through digitalized quality, compliance, and production tracking programs. Inspectorio aims to build an interconnected, sustainable, and transparent supply chain. Today, Inspectorio is used by over 7,000 customers, including some of the largest brands and retailers in the world. Inspectorio gives brands, retailers, manufacturers and suppliers the tools to predict areas of high risk and automate risk-based interventions across the supply chain. With Inspectorio you can: - Digitize, standardize, and automate supply chain activities - Optimize supplier performance management operations - Implement continuous improvement programs - Allocate resources for performance optimization
