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Own and grow an assigned installed customer base by driving expansion ARR and net revenue retention through upsell/cross-sell, renewal leadership, and structured, high-volume engagement using automation and CRM. Execute shorter sales cycles, build account plans for product adoption and wallet-share growth, maintain accurate forecasting and pipeline in CRM, and coordinate cross-functional teams while transitioning higher-complexity accounts as needed.

The Sr. Network Engineer designs and maintains network infrastructure across cloud and on-premises, focusing on automation, security, and collaboration with multiple teams.

Monitor French-language media, analyse large volumes of information, and produce concise multimedia briefings and client insights. Maintain quality of monitoring services, respond to client queries, and collaborate with internal teams to resolve issues and improve delivery.

Manage and grow strategic federal accounts by developing account plans, driving expansion and renewals, coordinating cross-functional teams, supporting RFIs/RFPs, partnering with system integrators and channel partners, and monitoring account health to meet revenue and retention targets.

Execute outbound and inbound prospecting to generate Sales Accepted Leads (SALs). Qualify prospects using established criteria, log interactions in CRM, meet activity targets, follow processes for lead routing, and participate in training and stakeholder communication to support pipeline creation.

Manage and grow assigned accounts through high-volume outreach, retention, and upselling. Meet KPIs, collaborate across teams to build integrated solutions, negotiate contracts, manage renewals in Salesforce, and provide exceptional customer service and reporting.

Partner with sales leadership to turn data into actionable insights, improve forecast accuracy and seller productivity, and run sales operations cadence. Maintain Salesforce and BI dashboards, manage account/opportunity assignment and territory/quota planning, support MBR/QBR/ELT preparation, drive data governance and enrichment, document SOPs, and lead cross-functional CRM/BI enhancements including UAT and rollouts. Identify AI/automation opportunities to reduce manual effort.

Serve as strategic counsel for APAC clients, craft high-quality English and Mandarin press releases, develop multi-channel content and PR strategies, perform media landscape and competitive analysis, measure campaign performance with analytics tools, integrate PR Newswire products, deepen client relationships, identify upsell opportunities, and contribute to sales enablement and best practices.

Regional client onboarding analyst for Cision's APAC markets. Runs pre- and post-sales product demos, hosts onboarding/training, answers platform queries, troubleshoots media monitoring, and delivers tailored reports and insights to maximize client value.

Design, implement, and operate resilient network infrastructure across cloud and on-premises environments. Own routing (BGP/OSPF), hybrid connectivity, Juniper hardware, network automation (Terraform/Ansible), security segmentation, monitoring, capacity planning, incident response, and ISP/carrier management while collaborating with Platform, SRE, and Security teams.