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The Principal Product Manager will lead the vision, strategy, and execution of AHEAD's services solutions portfolio, focusing on innovation and data platforms. They will create and manage solutions from conception to launch, driving product vision and collaborating with diverse leaders and engineering teams to solve complex client problems.
A Cisco Customer Success Manager at AHEAD supports strategic customer relationships, ensures adoption and consumption of Cisco solutions, drives account growth, and handles event remediation. Responsibilities also include measuring business impact, identifying renewal opportunities, and utilizing Cisco's CX Tools.
The Major Incident Escalation Manager oversees high-priority incident responses for customers, driving improvements in incident management processes, maintaining documentation, mentoring staff, and ensuring effective communication during critical incidents.
The NOC Supervisor is responsible for monitoring client infrastructure, managing incidents, and overseeing service requests and change management. This role involves troubleshooting various network and IT platform issues while following ITIL processes, ensuring documentation and communication with clients and team members, and assisting with cross-training NOC staff.
The Technical Team Lead, Cloud will architect, design, develop, and deploy cloud solutions, lead and mentor team members, oversee cloud migration projects, and collaborate with clients to understand and address their technical requirements. Responsibilities include risk mitigation, technical documentation, and providing thought leadership using AWS, Azure, and GCP technologies.
The Specialty Solutions Engineer will utilize their expertise in Red Hat technologies and cloud platforms to provide strategic guidance and technical support to clients. They will collaborate with the sales team, engage with customers, design and implement solutions, and ensure seamless delivery of services while continuously learning about the latest developments in the field.
The Senior Technical Consultant in Platform Engineering is responsible for designing and implementing complex technical solutions, mentoring engineers, and aligning technical strategies with business goals. This role involves hands-on coding, developing high-quality deliverables, and leading project initiatives to support clients' digital transformation efforts.
The Senior Consultant, OCM role involves establishing and defining strategic change management activities, developing training materials, collaborating with stakeholders to implement change, analyzing impacts, and tracking progress. The consultant will provide insights based on feedback throughout the change process and support project management initiatives, while mentoring junior team members.
The Principal Technical Consultant in Platform Engineering leads the development and implementation of complex technical solutions while managing a team of engineers. Responsibilities include ensuring project delivery, building client relationships, developing deliverables, and mentoring team members. The role requires strong strategic and leadership skills alongside deep technical proficiency.
The Azure Cloud Engineer will support and monitor cloud-based infrastructure for clients, conduct weekly discussions to address issues, develop automated solutions, configure cloud tools for cost, security, and compliance, and provide consultations and reports on infrastructure performance.
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