Duties/Responsibilities
Manage Hatch Order Entry Process for Drop Ship Orders
Accept and book all customer orders as follows:
Flex: Order entry via Customer Order and verify and track inbound inventory to get received.
Custom: Accept and book customer orders, to include verifying bookable documents are complete and accurate prior to booking
Attend regular and recurring cross-departmental meetings to review order status and escalate to individual internal department managers for issue resolution.
Assist Account Coordinators in collaborating with Product Engineering department to resolve engineering change request.
Ensure data integrity of customer facing data in Signal/Salesforce systems to ensure error-proof data integrity prior to push-out to customer-facing Hatch portal.
Perform other related duties as assigned and required by Customer Service Manager.
*Other job duties as assigned
Knowledge, Skills, Abilities:
Ability to become a trusted contact to internal and external clients.
Ability to be a self-starter who can work independently but also understands the value of being an effective team player and collaborative partner.
Strong verbal and written communication skills.
Ability to easily build rapport at all levels with both internal and external clients
High level of attention to detail and exceptional organizational skills
Excellent time management and multi-tasking skills.
Ability to adapt and react to quick changes.
Ability to work independently on projects.
Ability to work effectively and efficiently under pressure.
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
Physical Requirements
Skills Required
- Ability to work independently
- Strong communication skills
- Attention to detail
- Organizational skills
- Time management skills
AHEAD Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AHEAD and has not been reviewed or approved by AHEAD.
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Retirement Support — 401(k) contributions are matched dollar-for-dollar on the first $5,000 each year, with matching made each pay period and immediate 100% vesting. This structure signals above-standard employer support for retirement savings.
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Affordable Benefits — Medical options include low employee premiums for PPO and HDHP plans, and the HDHP adds employer HSA funding plus a dollar-for-dollar HSA match up to stated amounts. Dental and vision plans list very low per-paycheck costs, helping keep overall healthcare spend manageable.
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Wellbeing & Lifestyle Benefits — No-cost telemedicine (including virtual mental health when enrolled), free Calm access for the employee and dependents, and an EAP with counseling are included. Company-paid life and disability plus voluntary protections (legal/ID, pet insurance) and other extras round out a comprehensive set of supports.
AHEAD Insights
What We Do
AHEAD builds platforms for digital business. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation.
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