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Manage 50–75 customer accounts across ASEAN and ANZ to retain renewal revenue, achieve targets, negotiate contracts, and ensure timely, accurate renewals. Track opportunities in Salesforce and collaborate with account directors, customer success, channel partners, leadership, and customers. The role requires sales experience, strong relationship-building, negotiation, communication, and account management skills in a competitive environment.

Generate qualified sales opportunities across ASEAN through account research, outbound and inbound prospecting, executive-level engagement, discovery calls, and multi-channel outreach. Maintain account intelligence and Salesforce data quality while partnering with Account Directors, Marketing, and other teams. Apply sales methodologies, exceed meeting and pipeline targets, and continuously improve through coaching and enablement.

Supports Technical Account Managers by helping customers realize value from cybersecurity intelligence products, handling support escalations, maintaining customer records, supporting customer lifecycle activities, and coordinating Professional Services engagements. The role develops foundational knowledge of intelligence concepts, cybersecurity tools, security frameworks, SaaS environments, and the Recorded Future platform while supporting customer accounts under detailed instruction.

Generates and qualifies new sales opportunities through inbound lead cultivation and outbound prospecting. Maintains prospect relationships, consistently logs activity in Salesforce.com, meets monthly performance goals, and collaborates with Account Executives to develop territories and strengthen the sales pipeline. The role requires strong communication, persuasion, business acumen, technical aptitude, discipline, and an interest in pursuing a sales career.

Leads regional sales strategy and execution across the West Coast, managing Account Directors and Associate Account Directors. Responsibilities include recruiting and developing sales talent, coaching complex enterprise deals, managing pipeline health and forecasting, building executive relationships, partnering cross-functionally, overseeing pricing and deal hygiene, and achieving revenue targets for new customer acquisition and account expansion.

Designs and maintains CI/CD pipelines, Terraform infrastructure, Kubernetes clusters, AWS cloud environments, and GitHub workflows. The role improves developer tooling and SDLC processes, troubleshoots infrastructure and application issues, and implements security, reliability, observability, and performance best practices while collaborating with engineering teams.

Own success for enterprise customers by delivering security-focused enablement, projects, advisory services, training, workflow development, and strategic success plans. Manage escalations, support issues, business reviews, customer value communication, and product feedback while integrating threat intelligence into security operations. Maintain account documentation in Zendesk, Gainsight, and JIRA, support at-risk accounts, engage technical and executive stakeholders, and travel at least 30%.

Administer and maintain enterprise EDR platforms across endpoints and cloud workloads. Develop detection policies, translate threat intelligence into endpoint rules, maintain SIEM/SOAR integrations, and support incident response through containment, live response, data collection, and system restoration. Troubleshoot agent and operating system issues, support auxiliary security tools, and maintain documentation, SOPs, baselines, and change-management processes.

Own the technical and strategic success of enterprise customer accounts across onboarding, adoption, renewal, and expansion. Advise security teams on threat intelligence, integrations, workflows, and platform optimization; monitor usage and account health; lead executive and technical reviews; mitigate renewal risks; identify growth opportunities; and collaborate with sales, product, intelligence, and data science teams. Mentor colleagues and deliver measurable intelligence-driven business and security outcomes.

Analyze emerging malware across Windows, macOS, and Android using static and dynamic techniques. Develop YARA rules, behavioral detections, and configuration extractors to identify malware families and extract intelligence such as C2 servers and campaign IDs. Tune detections to reduce false positives, improve analysis tooling and methodology, and help shape sandbox features. The role requires knowledge of operating system internals, sandbox systems, malware evasion, and independent asynchronous collaboration.