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With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!
Recorded Future is seeking a Technical Account Manager to own and drive success at our largest accounts. In this role, you will interact with all roles across your client portfolio to develop and deliver on success plans, such as Threat Intelligence, SOC, Vulnerability Management, Incident Response, GRC, Threat Hunting, Red/Blue/Purple Teams, Pen Testing, security architecture, and C-Suite.
What You'll Do:Your days will be spent working closely with your customers to ensure they are effectively operationalizing our modules and services through the following:
- Drive all aspects of enterprise customer engagement and enablement, including project/engagement delivery, managing support issues and escalations, regular touch points, steering intelligence and business reviews, and managing ad-hoc intelligence requirements and workflow development.
- Plan and manage the customer success life cycle, tailoring key engagements and projects to meet the client’s specific security requirements.
- Deliver core projects and engagements around intelligence priorities, configuration, tuning, and training.
- Design, direct, and coordinate the delivery of additional add-on Advisory Services and Professional Services engagements.
- Develop Strategic success plans that drive maturity across many functional components of an Information Security program by integrating our intelligence into daily workflows and processes.
- Define, track, and communicate Recorded Future’s value from the end user to the C-suite.
- Act as the “voice of the customer” for our Product team
- Maintain exemplary admin in Zendesk, Gainsight, JIRA. Ensure meaningful updates on successes, outcomes, client sentiment, and detailed technical plans for at risk accounts/hot issues.
- Be a problem-solving expert focused on the art of the possible with how our data and technology can drive excellent outcomes and inform better decision making.
- Significant (5+ yrs) experience in an analytical or consulting role (intelligence, military, cyber, business operations, etc.) or Information Security, working with enterprise clients and/or executive level decision makers
- Senior level competency in Recorded Future modules and use cases
- Senior level competency in delivering Advisory Services engagements including PIR, Threat Modeling/Profiling, and Advanced Workflow and Enablement projects along with Threat Briefings
- BA/BS required or equivalent combination of education and experience
- Experience collaborating and communicating with technical and non-technical personnel, both technically and strategically (from deep geeks to top execs!)
- Seasoned professional with full understanding of specialization and ability to teach others.
- Strong passion for holistic customer success and continuous process improvement.
- Solving problems of diverse scope where analysis and evaluation of factors is required. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior colleagues in area of expertise.
- Ability to travel a minimum of 30% required
The base salary range for this full-time position is $127,500 - $191,500. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.
Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.
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Timeline: History of Recorded Future
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We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [email protected]
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Recorded Future maintains a drug-free workplace.
Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.
Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
Skills Required
- At least 5 years of experience in an analytical or consulting role, intelligence, military, cyber, business operations, or information security
- Experience working with enterprise clients and executive-level decision makers
- Senior-level competency in Recorded Future modules and use cases
- Senior-level competency delivering Advisory Services engagements, including PIR, threat modeling or profiling, advanced workflow and enablement projects, and threat briefings
- Bachelor's degree or equivalent combination of education and experience
- Experience communicating and collaborating with technical and non-technical personnel
- Ability to teach others and demonstrate seasoned professional knowledge
- Strong customer success orientation and commitment to continuous process improvement
- Ability to solve diverse problems using analysis, evaluation, judgment, and appropriate methods
- Ability to travel a minimum of 30%
Recorded Future Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Recorded Future and has not been reviewed or approved by Recorded Future.
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Fair & Transparent Compensation — Pay is considered generally competitive versus market, with posted ranges visible for many roles and strong packages noted in sales and technical positions. This positioning supports confidence that offers can align with market levels.
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Healthcare Strength — Health coverage is frequently described as strong, with the company highlighting comprehensive medical plans. This foundation underpins a positive view of core healthcare support.
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Leave & Time Off Breadth — Time off is often portrayed as generous, including flexible or unlimited PTO and notable parental leave. These elements emphasize rest, flexibility, and family support.
Recorded Future Insights
What We Do
Headquartered in Boston with offices and 1000 employees around the world, Recorded Future works with over 1,800 businesses and government organizations across more than 75 countries to provide real-time, unbiased and actionable intelligence. Recorded Future is the world’s largest threat intelligence company. Recorded Future’s Intelligence Cloud provides end-to-end intelligence across adversaries, infrastructure, and targets. Indexing the internet across the open web, dark web, and technical sources, Recorded Future provides real-time visibility into an expanding attack surface and threat landscape, empowering clients to act with speed and confidence to reduce risk and securely drive business forward.
Why Work With Us
Recorded Future is dedicated to creating an inclusive and safe environment for all employees. Our Employee Resource Groups (Black Empowerment Support Group, Women@RF, Out@RF, Ohana, Veterans@RF), and culture team work very closely to foster an environment where employees can thrive and be themselves.
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