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The Technical Account Manager II will oversee customer engagements, providing guidance on product use, resolving technical issues, and ensuring satisfaction. Responsibilities include deployment support, performance monitoring, and customer training while building strong relationships to drive success.

The Principal Software Engineer leads engineering teams, architects scalable systems, manages DevOps tools, and drives automation for data streaming services.

As a Principal Big Data Engineer, you will design scalable solutions, develop data pipelines, create features, and collaborate with various teams to enhance Akamai's data platform.

Design and own cloud-native microservices that protect enterprise workspaces from web and AI-based threats. Build security capabilities for GenAI and endpoint controls, integrate backends with browser extensions and OS agents, ensure high availability, and collaborate with DevOps, Product, and Security to rapidly deliver secure, scalable code.

Lead QA modernization and own product quality by rewriting regression and performance testing frameworks (primarily in Python), driving test automation, planning quality for new features with R&D and product teams, investigating critical issues, and collaborating across engineering teams.

Build and operate model validation, quantization, and safety systems for production ML. Develop pipelines for security scanning, optimization (quantization/pruning), routing, prompt management, and evaluation frameworks measuring accuracy, performance, and safety across model lifecycles.

Operate and maintain Akamai's global network platform: remotely diagnose hardware, troubleshoot routers/switches, respond to alerts per SLA, coordinate field technicians and partners, build alerts/runbooks, and develop operational automation and documentation.

Develop and maintain Cloud Manager web UI and corresponding backend services. Design solutions, implement features and bug fixes, write unit tests, integrate open-source tools, and continuously improve processes. Work primarily with TypeScript/React frontend and Python/Flask backend.

Manage and grow enterprise media accounts by selling cybersecurity and cloud solutions. Build pipelines using marketing resources, collaborate with sales engineers and partners, record activities in CRM, and serve as primary contact to drive upsell, cross-sell, and customer success.

Design, implement, test, document, and maintain the cloud routing overlay and related products. Develop high-quality code and networking configurations, collaborate globally to build features, resolve bugs, and drive technical consensus across teams.