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Own Tier 3 escalations and incident response for complex customer issues involving a cybersecurity platform. Investigate distributed systems, reproduce defects, coordinate resolutions with engineering and product teams, and build Datadog observability dashboards, monitors, and alerts. Create runbooks, troubleshooting guides, RCAs, and postmortems; mentor support staff; identify recurring failure patterns; communicate with customers; and participate in an application-layer on-call rotation.

Lead partner marketing strategy and execution to drive sourced and influenced pipeline. Manage MDF, co-marketing, ABM-aligned partner programs, enablement assets, partner engagement, and measurement in collaboration with demand generation, field marketing, and partner teams.

Enable Southeast Asian channel partners to qualify, position, demonstrate, size, and support Dragos OT cybersecurity solutions. Build partner certification and training programs, create technical enablement assets, support partner-sourced opportunities, coach sellers, provide technical escalations, and coordinate evaluation deployments. The role requires cybersecurity, pre-sales, solution architecture, network monitoring, industrial-sector, and partner enablement expertise, with regular regional travel up to 50%.

Leads complex ICS/OT cybersecurity consulting engagements for critical infrastructure organizations. Responsibilities include architecture reviews, threat assessments, compromise investigations, tabletop exercises, executive briefings, strategic recommendations, engagement governance, research, methodology improvement, thought leadership, mentorship, and customer relationship development. The role advises engineering, operations, and executive stakeholders while influencing security services, detection content, technology, and training.

Execute APAC field marketing programs, including events, webinars, campaigns, and ABM initiatives. Manage Salesforce and HubSpot data, campaign setup, lead routing, follow-up, attribution, reporting, partner campaigns, MDF administration, and regional activity calendars. Coordinate with sales, channel, customer experience, and marketing teams to improve funnel conversion and pipeline performance. Support target account research, contact discovery, account briefs, and partner activity across multiple time zones.

Develop and validate high-fidelity threat detections and asset-identification analytics for industrial control system environments. Analyze threat intelligence, packet captures, host logs, network and device artifacts, and large datasets to identify adversary behaviors. Mentor detection engineers, review and triage detection requests, document analytics processes, and partner with engineering and quality teams to address platform gaps. Support ICS cyber-range activities and contribute to detection testing, tuning, and knowledge-base maintenance.

Support a federal customer’s ICS/OT cybersecurity and threat intelligence needs onsite in Norfolk, Virginia. Conduct threat research, analysis, hunting, attack-surface analysis, threat modeling, incident-response support, and cybersecurity exercises. Produce operational and strategic intelligence reports, briefings, and guidance by integrating classified and unclassified intelligence. Collaborate with customer security and intelligence teams and internal Dragos groups.

Designs and manages scalable data pipelines, contracts, transformation layers, and analytics models. The role focuses on data governance, observability, lineage, configuration validation, and collaboration with product engineering teams. It requires processing large datasets, integrating cloud and on-premises industrial technologies, and implementing streaming and message-queuing solutions, ideally in cybersecurity or industrial environments.

Design and maintain data pipelines, models, and transformation layers for analytics. Build data contracts, observability and lineage tooling, collaborate with product engineering, and optimize data structures for performance and scalability.

Lead Dragos’s enterprise sales and business development in Japan, owning revenue targets, strategic customer and distributor relationships, channel sales, negotiations, market strategy, product demonstrations, onboarding coordination, and local cybersecurity marketing efforts. The role focuses on expanding adoption of OT cybersecurity solutions across critical infrastructure sectors, including energy, water, transportation, and manufacturing, while representing Dragos at industry events.