At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.
About the Role:
As a Senior Technical Account Manager, you'll build strong relationships with our customers, becoming their go-to advisor. You'll help drive product adoption, solve technical challenges, and ensure successful deployments. You'll also provide custom content, offer product recommendations, and gather feedback to improve our offerings.
Responsibilities:
- Serve as a Dragos Platform power user to the customer helping them achieve success with the technology for their overall ICS security efforts
- Build strong customer relationships, especially with key customer stakeholders
- Address customers’ technical requests; proactively resolve issues and make sure they manage to avoid problems
- Provide advice, guidance, and technical know-how to ensure successful ongoing usage and adoption
- Manage customer expectations while holding them accountable
- Be the internal champion; make it your business to know who to lean on for assistance within Dragos; know when to sound the alarm
- Conduct health checks and promote self-advocacy
- Engage with internal teams: sales, field operations, technical support, engineering, product management, and more
- Track key account metrics; communicate progress to internal and external stakeholders
- Identify service opportunities, training needs, and key areas of improvement for the business unit
- Up to 25% travel
Qualifications:
- 4+ years of experience working in enterprise cybersecurity, as a SOC analyst or cybersecurity engineer
- Knowledge of Industrial Control Systems (ICS) and Operational Technology (OT) systems and environments
- Understanding of SOC/SIEM workflows (Splunk, QRadar, FortiSIEM, Elastic) and cybersecurity concepts such as network segmentation, secure remote access, and vulnerability management
- Familiarity with SecOps concepts (Event Triage, Incident Response, Investigation)
- Customer-first attitude; a listener who is customer-oriented and attentive to their needs
- Critical thinker with problem-solving skills; enjoys solving technical and challenging issues
- Candidates based in PST or MST, preferred
Compensation:
- Salary: OTE $140,000
- Competitive Equity Package
- Comprehensive Benefits Plan
#LI-MM1 #LI-REMOTE
Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.
Skills Required
- 4+ years of experience working in enterprise cybersecurity, as a SOC analyst or cybersecurity engineer
- Knowledge of Industrial Control Systems (ICS) and Operational Technology (OT) systems and environments
- Understanding of SOC/SIEM workflows, including Splunk, QRadar, FortiSIEM, and Elastic
- Understanding of cybersecurity concepts such as network segmentation, secure remote access, and vulnerability management
- Familiarity with SecOps concepts, including event triage, incident response, and investigation
- Customer-first attitude and customer-oriented communication skills
- Critical-thinking and problem-solving skills for technical challenges
- Candidates based in PST or MST
Dragos Compensation & Benefits Highlights
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Fair & Transparent Compensation — Compensation is presented with upfront disclosure in job postings, including salary, the assigned value of benefits, and equity. Materials also describe level-based ranges and a pay philosophy benchmarked toward the top end of the market across locations.
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Leave & Time Off Breadth — Paid time off is portrayed as generous, with reports of an unlimited PTO policy alongside paid holidays and other leave types. Feedback suggests flexibility helps employees use time off in practice.
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Wellbeing & Lifestyle Benefits — Benefits lineups commonly include medical, dental, and vision coverage plus HSAs/FSAs, mental-health support, and an EAP. This breadth indicates a rounded approach to wellness beyond core insurance.
Dragos Insights
What We Do
At Dragos, every role advances a mission that matters. Surrounded by people with deep expertise, you’re trusted to own your work, grow your impact and your craft, while safeguarding civilization. Dragos delivers xOT cybersecurity for industrial and critical infrastructure, backed by a decade of frontline incident response experience. The Dragos Platform provides asset visibility, continuous monitoring, vulnerability management, and real-time threat detection, all powered by industry-leading intelligence. Dragos protects OT environments globally, including electric, oil & gas, manufacturing, water, and transportation.
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Employees work remotely.
