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Provide end-to-end IT support, including employee onboarding and offboarding, account and access administration, device provisioning, ticket queue management, hardware and software troubleshooting, office technology support, asset management, documentation, and process automation. Maintain cloud services, MDM, identity systems, security controls, and service-level agreements while supporting employees in a fully in-office environment.

Provides first-line IT and cloud support for government customers by managing account provisioning, access changes, authentication issues, support tickets, smoke tests, dashboards, and incident escalation. Monitors cloud infrastructure, triages and remediates issues, documents technologies, performs product testing, and coordinates improvements across teams. The role requires onsite work five days weekly on a morning or afternoon shift in downtown St. Louis.

Serves as the primary on-site technical authority for NALCOMIS and NTCSS virtual environments at NAS JRB Fort Worth. Administers servers, virtual machines, databases, accounts, storage, interfaces, system updates, cybersecurity controls, and availability requirements. Coordinates downtime across supported Navy aviation sites, provides outage response, maintains compliance records and reports, performs quality checks, and trains fleet personnel, DBAs, and system administrators. Requires extensive Navy aviation maintenance administration, IT, systems administration, and NALCOMIS DBA experience.

Provides on-site NALCOMIS systems administration and continuity support for Navy aviation environments. Responsibilities include Veeam backups, disaster recovery, VM replication, system startup and shutdown, contingency SOPs, remote access troubleshooting, connectivity diagnosis, technical scripting, ITSM change and trouble reporting, and DoD security compliance. Requires maintaining 99% availability and responding to outages within two hours, with a 5:00 a.m. start time and active Secret clearance.

Manages financial visibility for federal IT contracts involving Firm Fixed Price and Labor-Hour work. Responsibilities include labor forecasting, hours and burn-rate tracking, monthly invoicing support, estimate-to-complete and estimate-at-completion forecasting, budget-to-actual reconciliation, contract ceiling monitoring, option-period projections, subcontractor cost controls, and compliance with FAR-based federal contracting requirements. The role supports DHS program leadership and requires extensive federal contract financial management experience.