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Supports customer onboarding, training, account relationships, issue resolution, reporting, dashboards, quotations, CRM management, and post-order updates. Collaborates with sales, logistics, commercial operations, and support teams to improve customer satisfaction and processes. Provides administrative and analytical support, monitors customer health, manages cross-functional initiatives, and identifies opportunities to enhance long-term client success.

Own corporate FP&A close and forecast cycles, including scenario planning, allocations, consolidation, reporting, and three-statement modeling. Analyze variances, risks, and trends; support earnings, benchmarking, and executive reporting. Serve as the OneStream power user, improve planning processes and tools, and present insights to business leaders and senior finance executives. The role also applies AI to accelerate analysis and reporting.

Leads global Customer Support and Scientific Technical Support across the Americas, EMEA, and APAC. Defines customer-centric strategy, scales omnichannel and AI-enabled support, develops regional leaders and scientific specialists, improves service metrics and retention, oversees technical escalations, manages support systems, and ensures quality, complaint-handling, and regulatory compliance across Twist’s genomics and synthetic biology portfolio.

Own marketing analytics across B2B and e-commerce funnels, including data modeling, metric definitions, campaign measurement, lead quality, attribution, dashboards, and executive storytelling. Partner with marketing stakeholders to identify funnel issues and recommend actions. Maintain a governed Snowflake marketing data layer, build self-service analytics and automated quality checks, support Salesforce Marketing Cloud migration, and develop AI-assisted analytics tools.

This is a general job application for candidates interested in future opportunities at Twist Bioscience. Applicants should submit a resume and optionally a cover letter to express their interests.

Lead global marketing strategy and execution, manage multi-million dollar budget, drive growth through integrated campaigns, and oversee marketing teams.

Responsible for planning and executing marketing programs for NGS products, driving projects, developing budgets, and creating content strategies to support organizational goals.

The Staff Product Manager will manage product marketing for the Antibody Discovery portfolio, ensuring successful product launches, strategy development, market analysis, and sales support, while collaborating across teams.