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Leads Twilio Segment’s data platform and pipeline engineering team, building high-scale ingestion, routing, and distributed data-processing systems. Responsibilities include architecting reliable cloud systems, guiding technical decisions, improving cost and performance, mentoring engineers, driving agile and automation practices, and translating technical strategy for stakeholders. The role requires managing software teams, overseeing multiple workstreams, and maintaining operational excellence across highly available systems processing large volumes of data.

Develop and execute APJ digital marketing strategies for Twilio’s CPaaS portfolio. Manage multichannel campaigns across search, display, paid social, email, programmatic, and SEO; optimize performance; and use analytics and CRM platforms to report on KPIs. Partner with campaign, product, field, and analytics teams to generate demand, build pipeline, improve customer engagement, and support regional marketing priorities.

Manage nonprofit customer accounts and complete sales cycles, including lead qualification, acquisition, solution selling, closing, renewals, upselling, and cross-selling. Understand customer business and technical requirements to design Twilio platform solutions. Maintain sales forecasts and pipelines in Salesforce, execute automation strategies, prevent churn, collaborate with cross-functional teams, and improve sales processes while developing expertise in the social impact market.

Manage Twilio Marketing’s global OPEX budget, including headcount modeling, program spend tracking, forecasting, budget pacing, and fund redeployment. Partner with Accounting, Procurement, and senior Marketing leaders on accruals, purchase orders, financial planning, ROI analysis, and strategic decisions. Modernize FP&A workflows through automation, analytics, and enterprise planning systems while supporting profitable growth.

Design and build cloud security tooling, automation, and AI-enabled threat-hunting capabilities. Perform threat modeling, incident response, security research, architecture reviews, and detection engineering. Develop SIEM and SOAR integrations, automate security processes, address AI-related threats using MITRE ATLAS, and contribute to multi-year security roadmaps. Collaborate across engineering and business teams, prioritize security improvements, support on-call operations, and mentor team members.

Lead new-business acquisition and consultative solution sales for Twilio’s Messaging, Voice, and Email products across financial-services organizations. Prospect, manage analytical sales cycles, design technical solutions, negotiate contracts, maintain Salesforce forecasts, and achieve quota targets. Partner with product, finance, legal, pricing, carrier relations, and solutions engineering teams while developing territory strategies and representing customer needs.

Leads Twilio’s North American escalation management team, serving as the executive liaison for high-visibility customer incidents. Drives systemic process improvement, escalation reduction, product influence, strategic planning, governance, resource forecasting, and cross-functional initiatives. Builds escalation runbooks, SOPs, OLAs, and reporting processes while mentoring team members and improving de-escalation capabilities across Support and Operations.

Lead technical presales activities for Twilio’s ISV customers, including discovery, solution architecture, product demonstrations, proofs of concept, RFPs, technical presentations, and enablement. Partner with Account Executives, guide customers on Twilio APIs, build trusted relationships with technical and executive stakeholders, support complex deals, contribute reusable sales materials, participate in architectural decisions, and mentor Solutions Engineers.

Drive new business across Latin America by prospecting, building sales pipelines, assessing customer needs, presenting Twilio communications solutions, managing complex sales cycles, collaborating on onboarding, and exceeding sales targets. Build relationships with key stakeholders, monitor market trends, and position Twilio’s Messaging, Voice, and Flex products effectively. The role is remote from Colombia with approximately 30% travel.

Lead global pricing and monetization strategy for product-led growth. Build price-optimization models, design executive dashboards (Tableau/Looker), analyze sales and usage data, and drive cross-functional execution to maximize revenue and simplify customer purchasing.