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Lead and develop a team of 6–8 Enterprise Associate Account Executives supporting complex SaaS sales cycles. Coach through discovery to close via call shadowing, performance monitoring, cross-functional collaboration, and defining progression pathways to prepare EAAEs for senior sales roles and drive pipeline and revenue growth.

Own strategic relationships with complex enterprise clients, serving as a trusted executive advisor and voice of the customer. Lead migrations from legacy travel-management technology to Navan, including scoping, implementation, go-live, and hypercare. Drive adoption, retention, compliance, training, health checks, business reviews, risk mitigation, and churn prevention. Partner with Product, Engineering, and Sales on feedback, enhancement requests, and escalations while managing stakeholder alignment and change resistance.

Own the strategy and operating rhythm for competitive enablement across Navan’s go-to-market organization. Lead competitive intelligence, prioritize market and field signals, align senior cross-functional stakeholders, and translate insights into battlecards, messaging, deal plays, training, and coaching. Support critical customer opportunities, measure program effectiveness, and continuously improve enablement content and learning experiences.

Supports Enterprise Account Executives throughout the sales cycle by researching prospects, conducting outreach and discovery calls, mapping organizations, nurturing stakeholders, contributing to MEDDPICC action plans, preparing presentation materials, and coordinating customer handoffs. The role develops enterprise sales expertise while using data analysis and Salesforce to improve sales processes and generate closed-won business.

Develop and maintain competitive sales assets (battlecards, talk tracks, objection guides); gather market and field intelligence; partner with GTM, product, and enablement to roll out programs; train and inform reps via training, Slack, and LMS; track content usage and iterate based on feedback to improve win rates.

Leads a team of business travel consultants, overseeing coaching, performance, service-level adherence, escalations, customer relationships, and process improvements. Manages operational metrics, conducts root cause analysis, supports hiring and onboarding, presents performance results to the customer’s Travel Manager, and fosters team engagement. Requires extensive contact-center leadership and travel-industry experience, knowledge of Sabre or Amadeus, CRM and contact-center technology familiarity, and flexibility for non-traditional shifts.

Provide business travel support through chat, calls, and email; manage air, rail, hotel, and car bookings; resolve urgent issues; guide users on self-service tools; meet service-level and performance metrics; maintain supplier and destination knowledge; follow policies and compliance standards; and provide feedback to internal product and engineering teams. Requires English fluency, rotating-shift availability, strong customer service, multitasking, and troubleshooting skills.

Drive net-new enterprise SaaS sales across EMEA: prospect strategic accounts, develop deal strategies, sell to C-level stakeholders, negotiate contracts, run in-territory campaigns, and manage forecasting and pipelines in Salesforce.

Lead a global Strategy & Innovation team to design workforce capacity models, run cross-functional strategic projects, optimize ROC processes with Lean/Six Sigma, and partner on AI/automation roadmaps to ensure efficient, exception-based travel operations.

Build and operate reliable production platforms and AI-integrated services. Improve observability, automate toil, troubleshoot AI provider/API issues, implement IaC, and support on-call incident response tied to SLOs.