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The Principal Consultant - Customer Enablement is responsible for leading implementations, consulting with enterprise clients, and enhancing product deployment while ensuring exceptional customer experience through training and collaboration with internal teams.

Design, build, and maintain scalable data integration pipelines and platform infrastructure using Snowflake, Airflow, Starburst, dbt, Kafka, and Fivetran. Ensure data integrity, performance, security, and collaborate with cross-functional teams to deliver high-quality data solutions and analytics support.

The Sr. Analyst, FP&A collaborates with senior management to create budgets, manage forecasts, and provide financial analyses, ensuring effective investment returns.

The Partner Technical Architect provides technical guidance and support to partners, assisting with implementations, training, and troubleshooting of the Talkdesk platform, particularly in AI features, while fostering strong partner relationships.

Lead the implementation of CXA and CCaaS solutions for healthcare clients, focusing on EHR integrations, mentoring teams, and ensuring regulatory compliance.

The Senior Solutions Consultant will lead implementations of CXA and CCaaS solutions for healthcare clients, focusing on system integrations and providing technical guidance throughout the process.

The role involves engaging with customers to understand their needs and provide tailored Talkdesk solutions while conducting demos and managing pilots and POCs.

The Senior CX Manager leads customer engagement and success by managing complex technical initiatives, optimizing product adoption, and fostering relationships with enterprise customers, while aligning technical solutions with business objectives.

Drive enterprise adoption of Talkdesk agentic AI: guide trials/POVs, define success metrics, quantify business value, lead technical demos, maintain AI content, advise on security/compliance, and collaborate with sales, product, and engineering to accelerate deployment and ACV growth.

Design, build, deploy, and maintain scalable batch and streaming data pipelines and lakehouse architectures. Monitor and optimize dataflows, partner with engineering teams to solve data challenges, and ensure governance and high-performance data solutions across the company.