Talkdesk is seeking a strategic and analytically rigorous Director of FP&A to support the General & Administrative function. In this high-impact role, you will serve as the primary finance business partner to G&A leaders — including HR, Legal, IT, and Finance — providing the financial insight, modeling, and planning discipline needed to effectively deploy resources, control costs, and enable scale.
What you will do:
- G&A Planning and business partnership (HR/IT/Legal/Finance)
- Lead consolidation (deliverable setting and tracking) and base line reporting partnering (including decks) with GTM and P&E FP&A leads
- Initially Support System Admin (Adaptive) and ensuring data and process flows work properly for G&A and peers on other functions -Expenses and HC. Near term explore how to extract intelligence out of SFDC, NS and other sources, organize, centralize and disseminate across FP&A and related partners with aid of tools like SnowFlake/PowerBI and/or others (including AI tools)
- Centralized and Manage Business and Data KPIs that support BOD and external requirements
- Partner with Collections and AP teams to forecast near term Cash/BS and manage BS/CF long term modeling.
You will report to senior Finance leadership and operate as a trusted advisor to the business.
What We're Looking For
- 8+ years of progressive FP&A or finance business partner experience, with at least 3 years in a leadership or director-level role
- Prior experience supporting G&A functions (HR, Legal, Finance, IT) in a high-growth SaaS or technology company preferred
- Exceptional financial modeling skills with deep proficiency in Excel/Google Sheets; experience with Workday Adaptive Planning, NetSuite, or comparable EPM/ERP tools strongly preferred
- Strong business partnership skills — you can translate financial complexity into strategic guidance that non-finance audiences can act on
- Demonstrated ability to manage multiple stakeholders and competing priorities in a fast-paced, evolving environment
- High degree of intellectual curiosity and a bias for data-driven decision-making
- Experience leading and developing FP&A analysts or associates
- Bachelor's degree in Finance, Accounting, Economics, or related field; MBA or CPA a plus
What Sets You Apart
- You thrive in ambiguity and bring structure to complex, cross-functional problems
- You balance analytical depth with the ability to communicate at the executive level
- You have a point of view on the business and aren't afraid to push back constructively on assumptions
- You treat your G&A partners as customers — and hold yourself accountable to their success
What We Offer
- Competitive base salary with annual bonus eligibility
- Equity participation in a high-growth, category-defining company
- Comprehensive health, dental, and vision coverage
- Flexible work environment with remote and hybrid options
- Career development resources, including access to LinkedIn Learning and internal mobility pathways
- A people-first culture built on inclusion, psychological safety, and shared accountability
Pay Range (Base Pay): $155,000 - $235,000
Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan
Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
Method of Application: Apply online.
Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 07/09/2026
Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.
All questions or concerns about this posting should be directed to the Talent team at [email protected].
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
Skills Required
- 8+ years progressive FP&A or finance business partner experience with at least 3 years in a leadership or director-level role
- Proven experience supporting G&A functions (HR, Legal, Finance, IT) in a high-growth SaaS or technology company
- Exceptional financial modeling skills and deep proficiency in Excel or Google Sheets
- Experience with Workday Adaptive Planning, NetSuite, or comparable EPM/ERP tools
- Ability to translate financial complexity into strategic guidance for non-finance stakeholders (strong business partnership skills)
- Demonstrated ability to manage multiple stakeholders and competing priorities in a fast-paced environment
- Experience leading and developing FP&A analysts or associates
- Bachelor's degree in Finance, Accounting, Economics, or related field
- MBA or CPA
- Familiarity with data integration and analytics tools (Salesforce, Snowflake, Power BI) and interest in leveraging AI tools for insights
Talkdesk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Talkdesk and has not been reviewed or approved by Talkdesk.
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Leave & Time Off Breadth — Time off is described as generous, with unlimited PTO, paid sick days, and dedicated volunteer time available. Vacation allowances of at least three weeks and an 'unlimited time off' approach are offered, provided work responsibilities are met.
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Healthcare Strength — Healthcare coverage includes medical, dental, and vision for employees and dependents, alongside disability and life insurance. Coverage depth is highlighted as a core strength within the package.
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Flexible Benefits — Flexibility is emphasized through a remote-work program and work-from-home options. Compensation elements and perks such as commuter benefits and fitness stipends provide configurable support for different needs.
Talkdesk Insights
What We Do
Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.
