Top Tech Jobs & Startup Jobs

Resolve complex borrower complaints escalated from frontline support through calls and Zendesk tickets. Investigate payment, technical, servicing, and loan modification issues across systems; de-escalate customers; complete follow-up via phone, chat, and email; meet service-level, quality, compliance, productivity, and satisfaction goals. The role also supports CCPA and SCRA complaints, identifies service trends, recommends process improvements, and communicates operational issues affecting borrower experiences.

Develops and delivers training programs, learning content, job aids, and assessments for operations employees. Focuses on sales enablement, customer engagement, product and system changes, policy updates, and ongoing skill development. Collaborates with subject matter experts and leaders, translates complex information into clear content, tracks training effectiveness, and improves materials based on feedback. Requires strong writing, communication, coaching, analytical, project-management, and stakeholder-collaboration skills.

Provides operational support for credit products by reviewing audit reports, researching root causes, remediating servicing issues, resolving credit bureau disputes, monitoring payment flows, and addressing system-sync problems. The role maintains control documentation, supports policy adherence, identifies process improvements, and serves as an operations subject matter expert while collaborating with internal stakeholders.

Corporate Counsel will advise Prosper’s Capital Markets team on structured finance, secured lending, loan sales, servicing, credit facilities, securitizations, debt sales, and bank-partner agreements. Responsibilities include negotiating transaction and commercial documents, managing investor contract obligations, coordinating closings, supporting collections and recoveries, and advising on operational, marketing, and strategic matters. The role requires strong transactional judgment, collaboration, organization, and the ability to manage complex matters independently.

Designs, launches, and scales People programs covering employee engagement, onboarding, performance management, talent development, manager enablement, and career growth. Partners with HRBPs and leaders to translate organizational needs into effective employee lifecycle programs, facilitate performance cycles and workshops, analyze survey data, manage communications and change, and measure outcomes such as participation, retention, eNPS, and completion rates.

Build and maintain borrower-facing web and mobile applications for Prosper’s personal lending products using React and React Native. Own projects from architecture through launch, develop shared component libraries, integrate GraphQL and REST APIs, and improve performance, testing, accessibility, and developer experience. Collaborate cross-functionally, use AI-assisted development tools, mentor peers, and deliver polished, secure experiences in a regulated fintech environment.

Leads a distributed 24-person team spanning operations analytics, data science, and systems infrastructure. Oversees business intelligence, AI automation, contact center platforms, systems architecture, vendor management, data governance, regulatory compliance, budgeting, capacity planning, and operational KPI strategy. Partners with Risk, Fraud, Verification, Product, and Engineering teams to execute process improvements, integrations, pilots, and full-scale rollouts while improving frontline workflows and presenting recommendations to executives.

Lead cross-product experience between Personal Loans and Credit Card products. Define and execute a multi-year vision to increase ARPU, design intelligent AI-enabled product recommendations and cross-product journeys, run experiments, partner with design, engineering, data science, credit and risk, and own strategy, roadmap, and execution end-to-end.

Lead and expand the Application Security program: define roadmap, embed security into SDLC, perform architecture and code reviews, manage vulnerability lifecycle and incident response, lead penetration testing strategy, deliver executive metrics, and mentor a small hands-on AppSec team.

Lead credit underwriting, pricing, verification, and portfolio performance for personal loans. Use data and ML/AI to design automated decisioning, manage credit/fraud risk, forecast losses, and present strategies to leadership and investors. Collaborate cross-functionally and build vendor/alternative-data strategies to drive profitable growth while keeping losses within risk appetite.