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The role involves designing, building, and monitoring production infrastructure at Okta, responding to incidents, automating processes, and promoting security best practices. The ideal candidate should also maintain documentation and support a 24x7 environment while mentoring peers and leading by example.

The Senior Technical Account Manager will provide strategic guidance and technical expertise to customers regarding Okta's identity solutions. Responsibilities include advising on best practices, increasing subscription adoption, and maintaining customer satisfaction. They will review architectures, ensure security postures are enhanced, and foster strong relationships with key stakeholders.

As a Manager of Technical Account Management, you will lead a team to ensure exceptional service to clients, drive customer success, and develop client relationships. Responsibilities include mentoring your team, implementing strategic plans, ensuring high-quality customer-facing materials, and collaborating with other departments to address client needs and improve service delivery.