Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
As the Okta Research & Design (ORD) Jira Owner & Administrator, nested within the Technical Program Management (TPM) organization, you will define and execute the strategy for how ORD plans, tracks, and reports on engineering work within the full toolchain of Atlassian Jira, Jira Advanced Roadmaps (Plans), Confluence, Rovo, and AI integrations. In this role, you act as a critical bridge between product & technical leadership, agile teams, and cross-functional business units — translating methodology, best practices, and process frameworks into practical workflow improvements that accelerate delivery and reduce manual overhead for a 1,000+ person engineering, product, and design organization.
By optimizing tooling configurations, automating reporting, and eliminating fragmented management processes, you will directly accelerate ORD’s developer velocity and strengthen operational efficiency.
Core Responsibilities1. Platform Ownership & Strategic Tooling Direction- Strategic Vision: Define, implement, govern an AI-led strategy for utilizing Jira for product planning, tracking, and reporting tooling that supports end-to-end portfolio tracking from high-level corporate objectives down to sprint-level stories.
- E2E Ecosystem Management: Complete ORD ownership of the toolchain (Jira, Jira advanced Roadmaps, AI integrations, Confluence), overseeing architecture, schema updates, workflow management, screen/notification schemes, custom fields, permission sets, and AI integrations.
- Scale and Automation: Design a highly automated, self-service model that easily scales to accommodate organizational growth in user volume and environmental complexity.
- AI Tool Integration: Lead evaluation, piloting, and rollout of AI-powered tooling (e.g., Atlassian Rovo, Claude for Jira, AI Companion) to automate ticket triage, sprint planning suggestions, and status summarization.
- PDLC Alignment: Partner closely with Product Management, Engineering, Quality Assurance, and Security to align tool mechanics with the company's release cadences, secure SDLC requirements, and change control policies.
- Workflow Design: Standardize Jira workflows to track key engineering pillars uniformly (e.g., New Feature Development, Architecture Improvements, and Run-the-Business/KTLO operations).
- Eliminate Tool Fragmentation: Actively lead efforts to migrate teams away from disjointed standalone tracking sheets and custom scripts into Jira to create a single, synchronized source of truth.
- Source of Truth Data: Ensure data integrity within Jira to allow executive leadership to accurately assess resource allocation, identify horizontal dependencies, map organizational priorities, and make informed business investment decisions.
- Metrics Reporting: Oversee configurations for integrated reporting engines (such as Faros.ai) to surface real-time visibility into engineering productivity metrics, cycle time, lead time, pipeline health, and bottleneck identification.
- Change Control & Risk Management: Serve as a core member of the Jira Change Control Board (CCB), assessing the risk levels (Low, Medium, High) of configuration requests to protect the functionality of critical engineering dashboards and tracking filters.
- User Enablement: Create intuitive, scalable enablement packages, documentation, and training guides to ensure seamless platform onboarding for new and existing Oktanauts.
- Ongoing Administration: Act as an independent administrator managing day-to-day configuration requests, custom JQL filtering, role/privilege assignments, and automation rules.
- Cross-Functional Partnership: Collaborate deeply with internal customers—Developers, Scrum Masters, Engineering Managers, Design Leads, and Product Leads—to capture gaps and build creative process improvements.
- Education: Bachelor’s degree in Computer Science, Information Technology, Business Technology, or a related field; or equivalent practical experience.
- Atlassian Expertise: Proven, hands-on experience in Advanced Jira and Confluence Administration within an enterprise-scale engineering ecosystem (supporting 500+ users).
- Technical Languages: Essential proficiency with Jira Query Language (JQL), basic SQL, or equivalent database queries.
- AI Proficiency: Hands-on experience integrating AI tools (e.g., Claude, Gemini, Atlassian Rovo, GitHub Copilot) into product development workflows, with a demonstrated ability to evaluate, pilot, and scale AI capabilities across engineering teams.
- Agile Methodology: Thorough understanding of agile/lean development, Scrum frameworks, sprint execution ceremonies, and SAFe/Portfolio-level planning models.
- PDLC & SDLC Knowledge: Deep conceptual awareness of modern software engineering practices, release management trains, CI/CD pipelines, and infrastructure deployment models.
- Advanced Tools: Deep experience leveraging Jira Service Management, Jira Advanced Roadmaps (Plans), and metrics platforms like Faros.ai.
- Scripting & Automation: Strong willingness or ability to extend native Atlassian functionality through scripting, macros, and API automations.
- Analytical Rigor: Excellent critical thinking and advanced troubleshooting capabilities using application logs and configuration event logs.
- Communication: Stellar written and verbal communication skills; a proven track record of synthesizing dense technical conditions into clear executAI Workflow Design: Experience designing AI-augmented workflows — such as automated ticket enrichment, AI-driven sprint retrospectives, or LLM-assisted reporting — that reduce manual TPM overhead.
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Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.
The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Skills Required
- Bachelor’s degree in Computer Science, Information Technology, Business Technology, or a related field, or equivalent practical experience
- Hands-on advanced Jira and Confluence administration experience in an enterprise engineering environment supporting 500 or more users
- Proficiency with Jira Query Language and basic SQL or equivalent database queries
- Experience integrating AI tools such as Claude, Gemini, Atlassian Rovo, or GitHub Copilot into product development workflows
- Strong understanding of Agile, Lean, Scrum, sprint ceremonies, and SAFe or portfolio-level planning
- Knowledge of software engineering practices, release management trains, CI/CD pipelines, and infrastructure deployment models
- Experience with Jira Service Management, Jira Advanced Roadmaps, and metrics platforms such as Faros.ai
- Ability to extend Atlassian functionality through scripting, macros, and API automations
- Advanced troubleshooting using application logs and configuration event logs
- Experience designing AI-augmented workflows that reduce manual technical program management work
Okta Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Okta and has not been reviewed or approved by Okta.
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Healthcare Strength — Health coverage spans medical, dental, vision, mental-health support, and income protection, complemented by preventive care options and wellness resources. These elements indicate robust coverage for both routine needs and more complex situations.
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Parental & Family Support — Policies include paid parental leave, adoption and surrogacy assistance, and fertility and family‑building benefits. Caregiving resources and flexible arrangements help employees navigate family responsibilities.
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Leave & Time Off Breadth — Flexible or unlimited PTO, separate sick time, paid holidays, and a company Wellbeing Week provide multiple avenues for time away. This breadth supports rest, recovery, and work‑life balance.
Okta Insights
What We Do
Okta is the leading independent identity provider. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With more than 7,000 pre-built integrations to applications and infrastructure providers, Okta provides simple and secure access to people and organizations everywhere, giving them the confidence to reach their full potential. More than 10,000 organizations, including JetBlue, Nordstrom, Siemens, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.
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