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Own strategic relationships with complex enterprise customers across Japan, driving retention, expansion, deployment success, adoption, and time-to-value. Lead executive QBRs, provide technical security guidance, identify expansion opportunities, manage renewal strategies, author implementation playbooks and SOWs, facilitate workshops, and represent customer feedback to product and engineering teams. Mentor junior CSMs and collaborate with sales, technical teams, and regional partners. Requires native-level Japanese, professional English, enterprise security expertise, and up to 30% travel.

As a Principal Platform Infrastructure Engineer, you'll design, deploy, and maintain cloud infrastructure on GCP and AWS, focusing on automation, observability, and security-first practices. You'll manage Kubernetes clusters, write Infrastructure as Code, and enhance operational efficiency through automation and CI/CD pipelines.

Design, build, and harden Chromium-based browser components in C++ to power Menlo's AI/agent initiatives; apply networking and HTTP security expertise; integrate AI agents and MCP servers; build tooling in Python or Rust; deploy and operate cloud infrastructure (AWS/GCP, Kubernetes, Terraform); debug and optimize performance-critical systems; collaborate cross-functionally.

Design, build, and operate Threat Protection and ShadowAI services: scalable distributed systems and APIs that detect and control risky web and generative AI usage. Own features end-to-end, maintain availability and latency SLOs, write tests, perform code reviews, use AI-assisted tools, and collaborate with cross-functional teams to improve detection accuracy and production reliability.

The Sales Engineer will support channel partners, provide technical guidance, manage POC engagements, and articulate the value of Menlo Security products to various stakeholders while working closely with internal teams and partners.

Manage and mentor a Bangalore-based engineering team building scalable, resilient microservices, data stores, and cloud infrastructure. Provide technical leadership in architecture, development, CI/CD, deployment, monitoring, and debugging of high-traffic distributed systems. Drive hiring, performance reviews, and team practices while collaborating with stakeholders and promoting DevOps and security best practices.

Design, build, and operate multi-region VM and Kubernetes infrastructure on GCP and AWS. Lead IaC standards with Terraform/Spacelift, implement observability (Grafana/Prometheus/OTel), manage core platform services (DNS, certs, ingress, service mesh), drive automation and CI/CD, mentor engineers, and participate in 24x7 on-call incident response and post-incident reviews.

Develop and extend Menlo Security's web isolation remote browser technology across desktop and mobile. Work on Chromium internals, networking, video/audio, HTML5 features (WebGL/WebRTC), containerization, scaling and load balancing with a strong systems-level Linux and security focus.

Design enterprise-grade, Chromium-based end-user and admin experiences for browser and data security products. Own multi-step admin workflows, translate dense telemetry into actionable dashboards and investigation flows, partner with PM and engineering to deliver high-fidelity interactive prototypes, champion stakeholder reviews, lead UX research collaboration, and contribute to the design system and accessibility best practices.

Pre-sales technical role supporting regional sales: scope and architect Menlo Security solutions, lead proofs-of-concept, deploy and configure services, train users, enable partners, use AI-assisted tools for research and documentation, and provide feedback to Product and Engineering.