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Serve as a strategic, technical customer success lead for enterprise and mid-market accounts. Drive adoption, retention, renewals, upsell, and QBRs. Understand integrations and cybersecurity technologies, resolve or triage complex issues, forecast renewal pipeline, and collaborate cross-functionally with Sales, Support, and Product to maximize customer value and growth.

The Sales Engineer will support channel partners, provide technical guidance, manage POC engagements, and articulate the value of Menlo Security products to various stakeholders while working closely with internal teams and partners.

Provide technical support to end users across APAC from the Bengaluru office, troubleshooting hardware, software, networking, and business applications; manage tickets via JIRA/Slack; perform onboarding; maintain endpoint security and SaaS access; liaise with vendors; and develop internal IT documentation and proactive support processes.

Develop and extend Menlo Security's remote browser technology across desktop and mobile. Work on Chromium internals, networking, media, HTML5 features, containerization, scaling and cost optimization with a strong security focus. Contribute design, code, reviews, and documentation to support millions of users globally.

Technical lead for the Web Isolation team, extending and supporting remote browser technology across desktop and mobile. Work includes Chromium internals, networking, media, advanced HTML5, containerization, load balancing, scaling and cost optimization with strong security focus. Participate in design and code reviews, mentor engineers, and may transition to formal management as the team grows.

Design, build, and operate multi-region VM and Kubernetes infrastructure on GCP and AWS. Lead IaC standards with Terraform/Spacelift, implement observability (Grafana/Prometheus/OTel), manage core platform services (DNS, certs, ingress, service mesh), drive automation and CI/CD, mentor engineers, and participate in 24x7 on-call incident response and post-incident reviews.

Manage and mentor a Bangalore-based engineering team building scalable, resilient microservices, data stores, and cloud infrastructure. Provide technical leadership in architecture, development, CI/CD, deployment, monitoring, and debugging of high-traffic distributed systems. Drive hiring, performance reviews, and team practices while collaborating with stakeholders and promoting DevOps and security best practices.

Develop and extend Menlo Security's web isolation remote browser technology across desktop and mobile. Work on Chromium internals, networking, video/audio, HTML5 features (WebGL/WebRTC), containerization, scaling and load balancing with a strong systems-level Linux and security focus.

Senior Sales Engineer for META region: lead technical strategy, architect and deliver PoVs/PoCs, run deep architectural workshops with CISOs, enable channel partners and GSIs, translate isolation and zero-trust concepts into business value, and relay regional compliance needs to product and engineering teams.

Administrate Docebo and Zendesk, manage course enrollments and training tenants, maintain CloudShare/AWS lab environments, audit knowledge base content, support training/support workflows, and ensure environments are decommissioned to control cloud spend.