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The Engagement Manager leads and manages billable customer engagements throughout the customer lifecycle, ensuring successful delivery and value realization. This role involves project management activities, customer communication, and driving organizational outcomes while managing customer expectations and engagements effectively.
As a Senior Customer Success Manager, you will onboard new customers, advocate for their needs, drive product adoption, and establish strong relationships. You will manage technical inquiries and customer escalations while leveraging your expertise in cloud and API technologies to ensure customer satisfaction and success.
This role involves building and maintaining workflows for automating the release, testing, and deployment of products. Responsibilities include improving staging and production environments, managing distributed systems, and developing monitoring and analysis tools. Candidates should be proficient in various cloud platforms and container technologies, focusing on enhancing service reliability and efficiency.
The Analyst Relations Sr. Manager at Kong will develop and lead the analyst relations program, working closely with product and marketing teams to engage industry analysts and validate market strategies. Key responsibilities include creating relationships with analysts, managing program execution, and overseeing analytical data for marketing initiatives.
As a Senior Software Engineer at Kong, you will develop and maintain the API Gateway while working with product management to enhance features. Responsibilities include bug fixing, performance tuning, engaging with the open source community, and mentoring other team members. You will also design and build scalable applications and troubleshoot Linux systems.
The Senior Software Engineer will design, develop, and maintain microservices for Kong Konnect, collaborating with Product Management and Engineering teams. The role includes implementing solutions to complex technical problems, supporting services in production, and ensuring code quality through automated testing.
Design, develop, and maintain microservices and APIs for the Konnect Dev Portal at Kong. Collaborate with Engineering and Product teams to create API-focused software components. Support services in production and write automated tests to ensure code quality. Bonus points for experience with Kubernetes, Docker, Kafka, CDC, and Flink.
The Cloud Operations Engineer 2 role involves ensuring system reliability, scalability, and performance. Responsibilities include troubleshooting issues, developing automation scripts, collaborating with teams for infrastructure maintenance, monitoring system performance, and participating in incident responses. The position requires working in a 24/7 service environment with on-call responsibilities and a willingness to work flexible hours.
As the Senior Manager of Customer Experience, you'll lead the Customer Success and Professional Services teams in India, focusing on customer engagement, team growth, and operational excellence. You'll mentor your team, collaborate with regional leaders for strategic execution, and manage project delivery while ensuring customer satisfaction and revenue growth.
As a Staff Software Engineer, you will design and maintain microservices for logging and tracing services in Kong Konnect. You'll ensure the high performance and reliability of cloud systems while mentoring team members and collaborating with technical leadership. Responsibilities include developing resilient cloud systems, managing operational duties, and establishing best practices for microservice design.
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