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The Enterprise Customer Success Manager will manage a portfolio of ecommerce clients, ensuring they achieve product adoption and long-term success with AI-enabled workflows and support operations optimization.

As a Senior Data Scientist, you'll shape data science strategy at Gorgias, partnering with stakeholders to improve forecasting, segmentation, and decision-making through advanced modeling and experimentation.

As a Senior Data Scientist, you will define Gorgias' data science strategy, work on modeling and forecasting, and implement scalable solutions for business insights across various functions.

As an Account Executive, you'll lead the sales journey, engage with inbound leads, and build strong relationships while promoting e-commerce customer support solutions.

Design and scale structured, machine-readable content for search and AI answer engines. Own AEO measurement (AirOps + Profound), implement structured data and programmatic SEO, optimize technical and on-/off-page SEO, partner with product and engineering, run experiments, and report on AEO/SEO KPIs driving revenue.

The Customer Implementation Manager oversees the customer onboarding process, ensuring successful activation and adoption of Gorgias' Helpdesk and AI Agent products by providing expert guidance and fostering customer relationships.