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As the Manager of Customer Success, you will lead a team focused on improving customer retention, monitor performance metrics, and develop engagement strategies for at-risk customers. You will report on team statistics and collaborate with leadership to enhance overall customer satisfaction and reduce churn.
As a Senior Manager of Data Analytics, you will lead a team of data analysts, collaborate with stakeholders to provide insights from data analysis, develop automated dashboards for self-service analytics, ensure data quality, and drive process improvements across departments.
As a Salesforce Support Analyst/Admin, you will support the Salesforce CRM platform for Dialpad's sales team, resolving issues, collaborating with engineers, and documenting processes to ensure high performance and reliability of the system.
As a Senior Software Engineer on the Telephony Edge team, you will develop and manage systems for handling phone call signaling, strategize for feature development, ensure software service quality, and mentor team members while collaborating with global engineers on related projects.
The Sr. Netsuite Functional Lead will be responsible for the end-to-end implementation, testing, training, and support for NetSuite ERP. They will work with implementation partners, develop solutions, manage user access, and conduct gap analyses for business processes, while ensuring user training and documentation.
The Director of Paid Acquisition at Dialpad will lead the paid media strategy, manage large-scale paid campaigns, collaborate with internal and external teams, set and achieve KPIs, and oversee the planning, execution, and optimization of paid acquisition campaigns globally.
The Renewal Operations Specialist will work with the Renewals Sales team to review and validate data on quarterly renewal opportunities, generate contract proposals and quotes, support the approval process, and manage order submissions to the Deals Desk team, ensuring accurate processing and reporting.
As a Japanese-Bilingual Customer Support Representative, you will provide excellent customer support, troubleshoot technical issues with the Dialpad product, and maintain communication across various channels. You must manage multiple cases, escalate bugs, and work collaboratively with internal teams while working flexible shifts covering evenings, nights, and weekends.
As an IT Support Specialist, the role involves managing and overseeing IT systems and AV infrastructure, providing timely resolutions to user issues, enhancing system performance, onboarding users, and supporting security protocols. The position demands strong technical skills and effective communication to ensure optimal service delivery in a fast-paced environment.
Experienced Senior Product Designer needed to build and mature the Design System, Dialtone, at Dialpad. Responsibilities include designing and enhancing design language, components, and documentation, collaborating with the team, and expanding the design system's footprint.
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