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As a Customer Success Specialist at Dialpad, you'll lead post-sales activities, build positive relationships with customers, and ensure their needs are met by working cross-functionally with internal teams. You'll manage customer escalations, track account risks, and drive product adoption to enhance customer satisfaction and retention.
As an Onboarding Specialist at Dialpad, you will facilitate onboarding for new customers, conduct training sessions, provide product configuration assistance, drive best practices, and resolve any onboarding issues. You will also collaborate with internal teams to improve the onboarding process and enhance customer relationships.
As a Sales Development Representative at Dialpad, you will be responsible for prospecting ideal targets through calls, emails, and social media. You will manage the pipeline, collaborate with Account Executives on prospecting strategies, and aim to meet or exceed sales quotas. The role emphasizes learning and implementing sales methodologies and building relationships with prospects.
As a Business Development Representative at Dialpad, you will lead outreach to potential clients, focusing on building client relationships, understanding their needs, and promoting the company's products. You will work closely with Marketing and Sales to drive lead generation and engagement, ensuring a steady pipeline of qualified leads for the sales team.
The Sr. Netsuite Functional Lead will be responsible for the end-to-end implementation, testing, training, and support for NetSuite ERP. They will work with implementation partners, develop solutions, manage user access, and conduct gap analyses for business processes, while ensuring user training and documentation.
The Director of Paid Acquisition at Dialpad will lead the paid media strategy, manage large-scale paid campaigns, collaborate with internal and external teams, set and achieve KPIs, and oversee the planning, execution, and optimization of paid acquisition campaigns globally.
Collaborate with stakeholders to define key questions, analyze data from multiple sources, develop automated dashboards, build predictive models, and monitor business performance for a dynamic AI technology company.
Develop and maintain software solutions and integrations for VoIP devices, troubleshoot production/customer issues, collaborate with cross-functional teams, and stay up-to-date with the latest technologies in the field.
As a QA Engineer at Dialpad, you will be responsible for designing and executing manual and automated regression test cases, collaborating with stakeholders, analyzing test results, and advocating for quality assurance best practices. You will work on a complex cloud product and be a key player in ensuring the quality, reliability, and performance of the platform.
Dialpad is looking for a Senior QA Engineer with 6+ years of software testing experience in complex cloud products. The role involves designing and executing manual and automated regression test cases, collaborating with stakeholders, analyzing test results, and developing comprehensive test strategies.
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