About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
The Revenue Operations Manager– Downmarket and Sales Development drives scale and efficiency across high-volume Commercial and Small Business sales motions. This role focuses on velocity, conversion optimization, and forecasting discipline in shorter-cycle environments.
This is a revenue execution role — not reporting support and not an embedded business partner.
This position reports to our Director of Business Operations and is hybrid, based in our Austin or Tempe office.
What you’ll do
- Define and enforce opportunity stage entry and exit criteria.
- Establish deal inspection frameworks by segment and deal size.
- Identify and eliminate:
- Poorly qualified pipeline.
- Stalled or aging deals.
- Inflated close dates and optimistic forecasts.
- Create clear standards for when deals advance, reset, or exit the pipeline.
- Own forecast methodology and call discipline across segments.
- Standardize forecast categories (Commit, Best Case, Pipeline, etc.).
- Lead or co-lead weekly forecast calls with Sales leadership.
- Track and surface forecast bias, slippage patterns, and risk signals.
- Improve forecast accuracy, confidence, and consistency over time.
- Design and run pipeline councils by segment.
- Ensure pipeline reviews are:
- Forward-looking.
- Decision-oriented.
- Action-driven.
- Equip Sales leaders with consistent inspection views that drive accountability.
- Make pipeline hygiene a management habit, not a Rev Ops cleanup task.
- Partner closely with:
- Revenue Intelligence & Analytics.
- Systems and Data teams.
- Translate execution issues into:
- Process improvements.
- System enforcement.
- Clear operating guidance.
- Provide structured feedback into GTM strategy and planning.
- Define and own the core pipeline and forecast KPIs.
- Hold the organization accountable to:
- Stage-to-stage conversion.
- Deal aging.
- Forecast accuracy.
- Ensure leaders understand why deals slip — not just that they did.
Skills you’ll bring
- 7–10 years of total professional experience.
- 4–6+ years in Sales Operations, Revenue Operations, or GTM Strategy.
- Experience supporting Direct Sales Teams and/or Channel organizations.
- SaaS experience strongly preferred.
- Strong analytical mindset with the ability to turn data into decisions.
- Comfortable working with ambiguity and building structure where none exists.
- Excellent executive communication — written, verbal, and storytelling.
- Ability to influence senior stakeholders without formal authority.
- High ownership mentality: you see problems and fix them.
- Detail-oriented but able to zoom out to the bigger picture.
- Strong experience with Salesforce, Tableau, Outreach, Clay, Scratchpad, and ZoomInfo.
- Familiarity working alongside tools like Anaplan, routing platforms (Leandata), or forecasting tools (Clari).
- Ability to partner effectively with Business systems and analytics teams.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Skills Required
- 7-10 years of total professional experience
- 4-6+ years in Sales Operations, Revenue Operations, or GTM Strategy
- Experience supporting Direct Sales Teams and/or Channel organizations
- Strong analytical mindset with ability to turn data into decisions
- Excellent executive communication (written, verbal, storytelling)
- Ability to influence senior stakeholders without formal authority
- High ownership mentality and attention to detail
- Strong experience with Salesforce, Tableau, Outreach, Clay, Scratchpad, and ZoomInfo
- SaaS experience
- Familiarity with Anaplan, routing platforms (Leandata), or forecasting tools (Clari)
- Ability to partner effectively with Business Systems and Analytics teams
Dialpad Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dialpad and has not been reviewed or approved by Dialpad.
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Fair & Transparent Compensation — Compensation is viewed as competitive across many roles, combining salary, bonuses, equity, and benefits into a well-rounded package. Overall satisfaction with pay and total compensation is characterized as positive.
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Leave & Time Off Breadth — Paid time off is described as generous, with an unlimited PTO policy highlighted as a standout element. This breadth of time off is positioned as a central strength of the benefits package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, vision, disability, life insurance, and mental health benefits. Such coverage depth is presented as a core strength of the overall package.
Dialpad Insights
What We Do
Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform. Dialpad's products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems--and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
