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The Customer Success Manager will provide top-tier support to brokers and policyholders, educate them on Coalition's products, and help address customer needs.

The Customer Success Manager provides support to prospective and current customers, addressing inquiries, aiding training, and resolving complex issues across sales, insurance, and cybersecurity domains.

The Customer Success Manager will support customers by providing assistance, training, and addressing inquiries to enhance user experience on Coalition's platforms, while resolving complex issues and facilitating collaboration with internal teams.

The Cyber Claims Manager will handle cyber incidents, evaluate claims, coordinate with external partners, develop client relationships, and support business development efforts.

Lead digital forensics and incident response investigations for cyber incidents. Analyze security artifacts, produce reports, and improve response processes.

Lead development of an internal AI platform and orchestration components to deploy Agents and RAG pipelines. Build core infrastructure, SDKs, APIs, and data pipelines; collaborate with applied scientists, data engineers, SRE, and QE; design developer-facing interfaces; ensure operational excellence, observability, and testable, production-grade AI services.

Build and improve ML and GenAI models for underwriting end-to-end: data exploration, feature engineering, model design, evaluation, deployment, and monitoring to improve risk selection and pricing.

Develop, maintain, and support schema-driven document templates (policies, quotes, endorsements). Translate product requirements into reusable templates, debug data-mapping and layout issues, write and run test plans, triage incidents via Jira, and collaborate with engineers, product, and underwriting to ensure accurate, compliant customer-facing documents.

Own end-to-end development of ML and GenAI models for underwriting: framing, feature engineering, model design, evaluation, deployment, monitoring, and collaboration with underwriting, product, and engineering to improve risk selection and pricing.

Own the end-to-end lifecycle of insurance document templates: design, implement, test, roll out, and maintain. Translate product requirements into schema-driven templates, debug data-mapping/layout/logic issues, write and run test plans, triage incidents via Jira, and improve templating tools and processes while supporting cross-functional teams.