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Consults with clients to document business and content challenges, design Seismic-based solutions, guide sales enablement implementations, support change management, provide ongoing SLA-based services, and assist with client training. The role requires managing multiple projects, solving problems, architecting solutions, and building strong customer relationships in a dynamic SaaS environment.

Own Seismic’s global direct and indirect tax strategy, compliance, provisioning, transfer pricing, audits, and statutory filings across multiple jurisdictions. Lead India’s tax compliance, assessments, GST, withholding, transfer pricing, and tax team. Partner with external advisors, finance leadership, and accounting teams while building scalable processes, automation, and controllership systems.

Leads and scales Seismic’s India Customer Success organization in Hyderabad. Responsibilities include developing customer success strategy, improving retention and adoption, managing customer health and risk, identifying expansion opportunities, building operating models, developing people managers, and overseeing portfolio governance. The role partners with global leadership, Sales, Renewals, Professional Services, Product, Engineering, and Support to drive customer outcomes, revenue retention, operational excellence, and organizational growth.

Own the end-to-end commercial renewal process for an SMB and Commercial customer portfolio. Drive retention, manage renewal risks, lead negotiations, identify expansion opportunities, and maintain accurate forecasts and CRM records. Build customer relationships and collaborate with Customer Success, Sales, Revenue Operations, Finance, and Legal to resolve commercial issues, improve renewal processes, and deliver predictable revenue outcomes.

Lead international payroll processing across Australia, Canada, France, Germany, India, and the UK. Ensure payroll accuracy, statutory compliance, vendor performance, audit readiness, reporting, journal entries, and month-end close. Partner with People Operations, Finance, Accounting, Benefits, and external providers to improve payroll controls, integrations, data quality, automation, and employee support.

Provides chat-based customer support for Seismic’s sales enablement platform. Resolves common Q&A and how-to issues, performs basic troubleshooting, escalates complex technical cases with complete context, and maintains high customer satisfaction. The role also identifies documentation gaps, contributes knowledge base articles, collaborates with Support Engineers, learns incident response procedures, and participates in team improvement projects.

Design, build, test, and ship end-to-end software solutions across services and user-facing web applications. Integrate datastores, content repositories, and management systems; develop onboarding and data exploration experiences; and build distributed job queues. Collaborate with architecture, operations, and engineering teams while maintaining software quality, security, reliability, and strong user experiences. Customer interaction and familiarity with AI agents, LLMs, prompt engineering, and tool calling are beneficial.

Leads and scales a team of Technical Account Managers, Solution Architects, and Implementation Engineers. Oversees technical architecture, integrations, onboarding, account health, escalations, KPIs, and delivery governance. Partners with Product, Engineering, Customer Success, and Sales to improve adoption, retention, renewals, and expansion. Provides mentorship, resource planning, executive client engagement, and operational improvements across enterprise SaaS implementations and post-sales technical advisory.

The posting provides limited role-specific information. The Manager, Project Management position is associated with Seismic, a go-to-market performance and AI revenue execution platform company. Detailed responsibilities, qualifications, experience requirements, technologies, compensation, travel, and clearance information are marked as TBD or not provided.

Leads Seismic’s India go-to-market organization across Customer Success, Renewals, Services, Solution Consulting, Implementation, Technical Account Management, and Project Management. The role owns India GTM strategy, operating model, leadership development, customer outcomes, retention, scalability, governance, and collaboration with global executives. The leader will build organizational capability, improve operational leverage through process, technology, automation, and AI, and represent India GTM priorities to senior stakeholders.