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Lead account management for large, complex healthcare clients to drive retention, revenue, and service excellence. Develop annual strategic plans, oversee implementations, manage renewals and contract deliverables, present PHG capabilities in sales/RFPs, coordinate cross-functional teams, resolve disputes, and mentor junior AEs. Requires strong client-facing, analytic, and presentation skills within the health benefits/PBM space.

Lead an account team supporting a state client: ensure contract compliance, oversee cross-functional delivery (finance, implementation, call center), manage performance and escalations, analyze claims, drive process improvements and revenue growth, and supervise staff.

Lead and manage client onboarding, implementation, and ongoing account servicing to ensure service levels, resolve issues, analyze claims, coordinate cross-functional teams, drive client satisfaction and retention, and deliver revenue growth.

Conduct quality audits of customer service, claims, and prior authorization interactions; provide call coaching, training, and feedback; analyze quality scores and trends; recommend workflow and training improvements; support Help Desk and occasional client-facing tasks; prepare reports and training materials to improve customer service performance.

Provide technical analyst support for claims testing and validation of new plan/product implementations. Develop QA testing strategies, test plans, and SQL queries; analyze adjudication results, ensure accurate client configuration, liaise between implementations, clients and IT, and propose process and system improvements.

The Principal, Digital Product Management leads product strategy and execution, overseeing the development lifecycle, ensuring successful product performance and alignment with corporate goals.

Full-cycle recruiter responsible for sourcing, screening, interviewing, and hiring talent. Partners with hiring leaders to build recruiting strategies, manage ATS workflows and offers, support compliance and reporting, represent the employer at events, and improve sourcing and time-to-fill metrics.

Lead development and lifecycle management of consumer-facing digital products (web, mobile, connected devices). Drive prototyping, analytics, user journeys, omni-channel communications, cross-functional delivery, go-to-market planning, and stakeholder/client demonstrations to improve user experience and business outcomes in a healthcare/PBM context.

Develop, test, and maintain complex front-end software components; translate requirements into working software; participate in design, code reviews, Agile teams, and troubleshooting; mentor junior staff and ensure accessibility and engineering best practices.

Manage a high-touch book of strategic client accounts, leading client relationship strategy, renewals, upsells, and financial performance. Coordinate cross-functional teams to deliver projects on time and within budget, present analytic and pricing scenarios to executives, and drive sustainable growth and client satisfaction.