Top Tech Jobs & Startup Jobs

Own and scale mid-market onboarding: lead project managers and coaches to guide customers from contract to go-live and handoff. Build frameworks, SOPs, metrics, capacity plans, and intervene on at-risk deployments while partnering cross-functionally to drive adoption and retention.

Manage a portfolio of hotel customers to drive product adoption, reduce churn, and identify upsell opportunities. Serve as primary contact, analyze customer data, manage escalations, provide strategic guidance, gather feedback for product, and leverage hospitality expertise to achieve customer success outcomes and net dollar retention goals.

Lead and scale mid-market onboarding from contract to go-live and handoff. Build frameworks, SOPs, metrics, and staffing plans; manage execution quality, velocity, CSAT, and early retention; serve as senior escalation and partner cross-functionally with Sales, Product, Support, Professional Services, and Account Management.

Lead and scale mid-market onboarding (25-100+ room) from contract to go-live and handoff. Build frameworks, SOPs, metrics and staffing plans; manage project managers and coaches; improve onboarding velocity, deployment quality, CSAT, and early retention; serve as senior escalation and partner cross-functionally with Sales, Product, Support, Professional Services, and Account Management.

Lead and scale mid-market onboarding from contract to go-live and handoff. Build frameworks, SOPs, metrics, and staffing plans; improve deployment velocity, quality, training, and early retention. Manage escalations, partner cross-functionally with Sales/Product/Support/Account Management, and coach a distributed team to deliver repeatable, high-quality multi-property implementations.

Lead and scale Cloudbeds' Mid-Market Onboarding function, managing end-to-end onboarding from handoff to go-live, building frameworks, SOPs, and metrics, coaching a distributed team, ensuring deployment quality and velocity, partnering cross-functionally, and improving early lifecycle retention for complex multi-property customers.

Manage post-sale handoffs to ensure onboarding readiness, drive customers to first value with structured outreach, triage downgrade/cancel requests to retain ARR, maintain CRM data hygiene in Salesforce/DealHub, coordinate cross-functional escalations, communicate empathetically via email/Loom, and improve playbooks to reduce blockers and churn.

Manage the post-sale handoff to onboarding, ensuring prerequisites (billing, access, data) are complete, driving customers to first value through structured outreach, and triaging downgrade/cancel requests to retain ARR. Maintain CRM hygiene in Salesforce/DealHub, coordinate cross-functional escalations, communicate empathetically with customers, and improve playbooks to reduce churn and shorten time-to-value.

Manage the post-sale handoff to onboarding, drive customers to first value, triage downgrade/cancel requests to save ARR, coordinate cross-functional teams, maintain CRM data hygiene, escalate complex cases, and improve post-sales playbooks.

Lead Cloudbeds' global thought leadership: design editorial strategy and original research, analyze proprietary platform data, craft executive viewpoints and customer stories, and translate findings into multi-channel content. Partner with content and executive teams, use AI tools in research and writing, and represent Cloudbeds at industry events to build authority in hospitality technology.