What Makes Cloudbeds Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started.
How You'll Make an Impact:
We're looking for a Global Thought Leadership Director to own the industry narrative that defines how the world thinks about Cloudbeds — and about the future of hospitality itself. This is a senior individual contributor role for someone who has spent years living inside the hotel industry — as a journalist, researcher, or content strategist — and has the instincts to turn complex data, customer proof, and market dynamics into ideas worth reading and repeating. You don't manage teams. You move markets. You'll report directly to the VP of Marketing and work in close partnership with the Director of Content Marketing and executive leadership to build the intellectual infrastructure behind Cloudbeds' brand.
What You Bring to the Team:
As Global Thought Leadership Director, you will:
- Own Cloudbeds' thought leadership strategy and editorial calendar, defining the ideas, narratives, and industry positions Cloudbeds takes publicly
- Lead original research programs end-to-end — designing studies, running surveys, analyzing platform data, and turning findings into content that earns coverage and builds authority
- Work directly with Cloudbeds' proprietary platform data to surface insights only we can produce, packaging them into reports, benchmarks, and editorial content competitors can't replicate
- Develop the executive viewpoints and presentations that drive Cloudbeds' industry narrative, partnering with the CEO, CGO, and COO to sharpen their public positions across keynotes, media, and LinkedIn
- Own customer story production — commissioning, interviewing, and writing stories that read like journalism and demonstrate real business impact
- Partner closely with the Director of Content Marketing to hand off narratives, findings, and angles across blog, video, social, and the broader content program, building derivative content ecosystems from every major research asset
- Stay genuinely current on hospitality economics, technology shifts, and operator challenges, translating that intelligence into editorial opportunities, and use AI tools fluently across the research and writing workflow
What Success Looks Like:
You write like someone who has actually been inside a hotel. You understand what RevPAR pressure feels like for an independent GM, why fragmented technology is a daily operational problem, and how to write about hotel technology in a way that makes operators feel understood rather than sold to. That hospitality fluency is non-negotiable. Beyond that, you bring:
- Extensive experience in hospitality or hotel technology — as a journalist, trade publication editor, industry analyst, or content strategist embedded in the space
- Exceptional writing: clear, specific, and authoritative at the sentence level — your work doesn't require heavy editing and your point of view is evident from the first paragraph
- Experience leading original research end-to-end — designing studies, fielding surveys, analyzing data, and translating findings into editorial content with real reach, with a track record of turning a single research asset into a multi-channel content program
- The instinct to identify which ideas are genuinely worth owning and which are noise — and the discipline to build a content program around the former
- Comfort working directly with executives — sharpening their viewpoints, developing their presentations, and serving as a trusted editorial advisor
- Fluency with AI as a daily production and research tool — you use it to move faster, not to replace thinking
- A portfolio that demonstrates the range: research reports, long-form editorial, executive content, and customer stories. When you apply, we'll want to see your best work
Bonus Skills to Stand Out:
- Comfortable presenting research publicly — this role will have opportunities to represent Cloudbeds at industry events and conferences as a subject matter expert, and candidates who can own a stage as well as a page will have more ways to amplify their impact
#LI-AM1
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards:
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice (2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra-long weekend every month
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
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Skills Required
- Extensive experience in hospitality or hotel technology (journalist, trade editor, industry analyst, or content strategist)
- Demonstrable hospitality fluency and operator experience (understanding RevPAR, hotel operations, tech fragmentation)
- Exceptional writing skills with a strong portfolio of long-form editorial and executive content
- Experience leading original research end-to-end: study design, surveys, data analysis, and publishing research assets
- Experience working directly with executives to shape viewpoints, presentations, and public messaging
- Fluency using AI tools daily for research and content production
- Experience using proprietary/platform data to produce reports, benchmarks, and unique insights
- Portfolio demonstrating research reports, long-form editorial, executive content, and customer stories
- Comfort presenting research publicly at conferences and industry events
What We Do
Cloudbeds provides a transformative technology platform upon which any lodging provider, from luxury hotels to campgrounds, can build and run their business. We help lodging businesses reach travelers from every corner of the globe and empower them to spend more time with their guests, and less time worrying about technology. We've brought together the smartest minds from around the world to innovate new technology that challenges the status quo and makes the world a more connected place.
Why Work With Us
Cloudbeds has embodied a remote-first culture since the beginning (since before remote was cool!): our 100% remote workforce (and 75% of management!) has the option to come into one of our 2 offices (San Diego HQ, São Paulo), but doing so has never been required. Working here means working anywhere - with talented peers around the world.
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