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Manage the companys secured and unsecured debt portfolios, ensure debt compliance, analyze banking and interest data, develop dashboards and controls, and recommend process improvements to optimize cash, liquidity, and financial risk.

Coordinate and monitor liability claims lifecycle with TPAs, triage new claims, manage and resolve lower-severity claims (under $10,000), handle service desk tickets, support claim leaders, maintain accurate claim files, escalate issues, and identify process and efficiency improvements.

Manage day-to-day contact center staffing and schedules to meet SLAs. Monitor call volume, update agent schedules in real time, assist onboarding, support remote-employee processes, communicate across teams, and help analyze trends to recommend action plans.

Design and deliver scalable full-stack AI systems: architect backend AI agents and frontend React apps, optimize RAG/indexing and Lambda workflows, integrate frontend/backend, improve performance and CI/CD, test and red-team agents, analyze with DataDog/Databricks, mentor junior engineers and set development standards.

The IT Manager, Business Systems collaborates with business units to shape technology priorities, oversees delivery and performance of business applications, and leads a team while managing vendor relationships and budgets.