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The role involves overseeing the Customer Domain product lifecycle, collaborating with engineering and data teams on analytics and customer data integration, and defining product requirements for customer-focused solutions.

Lead design and execution of compensation, benefits, and leave programs. Drive market benchmarking, job architecture, pay governance, benefits renewals, vendor management, compliance, analytics, HRIS integration, and stakeholder communication. Manage and develop a team and own initiatives end-to-end to support business objectives and employee experience.

Manage workplace investigations and employee complaints, guide leaders on performance, corrective actions, and terminations, lead ADA interactive and accommodation processes, handle external agency claims, provide manager training, partner with Legal and L&D, analyze engagement trends, and recommend policy improvements while ensuring fair, consistent HR processes.

Build and maintain backend platform services and internal applications using C#, SQL, AWS, and Angular. Integrate third-party services, write automated tests, participate in code reviews, support CI/CD pipelines, and join an occasional on-call rotation. Work in a hybrid Kanban environment collaborating with engineers, QA, and product.

The Principal Engineer, Applied AI will lead the implementation of AI integration standards, scale AI literacy, mentor engineers, and drive AI-centric strategies to modernize development processes.

The Director of IT Operations will manage IT infrastructure, ensure stability and security of systems, develop strategies with the CTO, and lead a team to improve operations and drive innovation.