SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!
Why you want this jobWe're building toward a future where every customer interaction with vision care is seamless, informed, and genuinely personal. Our design and product teams are early in building the systems that make that possible, and AI is core to how we're getting there.
The CX Incubator exists to rapidly build and test new concepts for our mobile app before larger investments are made. We're looking for a hands-on Full Stack Engineer focused on AI prototyping who combines strong software engineering, deep frontend experience, experience applying AI technologies, and strong product and design instincts to turn ambitious customer experience ideas into functional, testable prototypes.
You'll work alongside a marketer and designer to take concepts from ideation to realistic, testable simulations and prototypes. You'll also help build and evolve our React/Next.js prototyping platform, which enables non-technical partners to rapidly create and experiment with app experiences. You'll build customer-facing experiences that apply and integrate existing AI technologies, including conversational AI, content decisioning, recommendations, personalization, generative experiences, and voice interactions.
You'll use AI-native development tools and workflows to move quickly from idea to working simulations and prototypes. This role isn't simply about using AI to code faster; it's about understanding, evaluating, and applying AI technologies to solve real customer problems and independently figuring out how to turn early concepts into working POCs. The goal is to prove out the customer experience and the technology behind it—not to build the final production-ready solution.
This is a role for a builder who is comfortable with ambiguity, enjoys creating working solutions quickly, and learns through experimentation.
What you’ll do- Turn ideas, customer problems, and hypotheses into functional, testable prototypes across web and mobile experiences.
- Help build and evolve our React/Next.js prototyping platform, including reusable components and integrations that enable rapid experimentation.
- Build AI-powered experiences using LLMs, existing AI models and services, APIs, customer and product data, and modern web and mobile technologies.
- Research, evaluate, and prototype with AI models, services, and capabilities to determine the right approach for customer use cases such as content and intelligent decisioning, recommendations, personalization, generative content, conversational AI, and voice experiences.
- Independently determine the technical approach needed to take loosely defined AI-powered concepts from idea to a functional, testable POC.
- Create realistic customer simulations that can be tested with internal and external audiences.
- Explore how to ground, guide, and evaluate AI experiences using customer profile data, customer context, and human-defined guardrails.
- Connect prototypes to content libraries, AI SDKs, APIs, data sources, and staging systems.
- Explore AI-forward design systems and guardrails that help generated experiences and agents stay within defined UX, brand, content, and interaction guidelines.
- Use AI-native development workflows with tools like Cursor, Claude, Copilot, and similar technologies.
- Help define practical guardrails for safe, reliable, and brand-appropriate customer-facing AI experiences.
- Use feedback from customer and user testing to rapidly iterate on prototypes and explore different approaches.
- Strong full-stack software engineering skills with deep frontend experience using React, Next.js, TypeScript, or similar technologies, along with experience building backend services, APIs, and integrations.
- Hands-on experience integrating and applying existing AI technologies, models, or services within applications, prototypes, or customer experiences.
- Experience working with applied AI technologies such as LLMs, conversational AI, recommendation or decisioning systems, personalization, retrieval/grounding, agents, or generative AI.
- Demonstrated ability to independently take an ambiguous AI-powered concept, determine how to build it, and deliver a functional POC or prototype.
- Experience integrating APIs, cloud services, data sources, and external systems.
- Familiarity with AI-native development tools such as Cursor, Claude, Copilot, or similar technologies.
- Strong product and design instincts and an appreciation for great customer experiences.
- Comfort with ambiguity, rapid experimentation, and building enough to test and learn without over-engineering.
- Experience incorporating user or customer feedback into prototypes and iterating based on what you learn.
- Portfolio, prototypes, side projects, or examples that demonstrate curiosity and self-directed building.
- Experience with React Native, native iOS development, or other mobile application development is a plus.
- Free eye exams for your entire family
- Deep discounts on lenses, glasses, and other services
- Amazing healthcare coverage
- 401(k) match
- Flexible PTO
- Tuition reimbursement program
- In-house restaurant with highly discounted meals (Steak dinner under $6)
- Free snacks, ice cream, and drinks every day
- Full onsite gym
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#LI-Hybrid
Skills Required
- Strong software engineering skills building web or native mobile applications with React, Angular, or similar frameworks
- Hands-on experience integrating and applying existing AI technologies, models, or services in applications, prototypes, or customer experiences
- Experience with applied AI technologies such as LLMs, conversational AI, recommendation or decisioning systems, personalization, retrieval or grounding, agents, or generative AI
- Ability to independently determine how to build ambiguous AI-powered concepts and deliver functional proofs of concept or prototypes
- Experience integrating APIs, cloud services, data sources, and external systems
- Familiarity with AI-native development tools such as Cursor, Claude, Copilot, or similar technologies
- Strong product and design instincts and appreciation for customer experiences
- Comfort with ambiguity and rapid iteration
- Experience incorporating user or customer feedback into prototypes and iterating based on findings
- Portfolio, prototypes, side projects, or examples demonstrating curiosity and self-directed building
- Experience with iOS development
What We Do
As the world's largest contact lens store, 1-800 CONTACTS is dedicated to providing you with a simple, hassle-free way to replace your contact lenses. At 1-800 CONTACTS, you will receive the exact same contact lenses your doctor prescribed, delivered to your door, at a great price. And with an inventory of more than 15 million contacts, we are more likely to have your prescription in stock than anyone else, which means you'll receive your contacts fast.
