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The Senior Customer Success Manager is responsible for maintaining relationships with strategic customers, ensuring product success, and delivering customer engagement to drive revenue retention and growth.

Provide technical expertise for enterprise sales: design and architect integrations, deliver demos and custom proof-of-concepts, support RFPs/proposals, advise customers on best practices, coordinate with R&D and partners, and maintain privacy/regulatory knowledge.

Lead customer-facing discovery and advisory engagements to translate business and regulatory needs into privacy processes, data models, integrations, and reference architectures. Provide strategic recommendations, deliver decision-ready assessments and playbooks, build trusted relationships across technical and executive stakeholders, capture product feedback, and partner with cross-functional teams while maintaining advisory boundaries.

Enterprise Account Executive responsible for generating and closing new business and expanding existing accounts. Conducts prospecting, discovery, demos, and value-based selling; manages a geographic territory, builds C-level relationships, coordinates with BD, partners, and solutions engineering, and meets quota while differentiating OneTrust solutions.

Lead a portfolio of enterprise customers as a trusted advisor, driving adoption, retention, and expansion. Coordinate cross-functional teams, deliver business reviews, manage escalations, advocate product needs, and use adoption metrics to identify risk and growth opportunities.

The Account Executive, Enterprise is responsible for generating new client acquisitions, managing existing customer relationships, and driving revenue growth for OneTrust using a consultative sales approach. They must understand customer needs and effectively communicate solutions.

As a Senior Solutions Engineer, you will provide technical expertise for sales and integration of OneTrust's AI governance platform, handling proposals, demos, and proof-of-concepts for prospective clients.

Design and improve usability and digital experience for OneTrust products. Produce information architecture, interaction and interface designs, and prototypes; collect and analyze UX metrics; define UX standards and templates; mentor junior designers and advocate UX across the organization.

Lead and scale global GTM enablement to improve rep productivity, shorten ramp time, and increase ACV. Design and deliver onboarding, coaching, MEDDPICC methodology adoption, playbooks, leadership development, and revenue enablement tech optimization. Partner with GTM leaders, Product Marketing, Product Management, Legal, and RevOps to link enablement programs to KPI-driven business outcomes.

The role involves developing software, improving product performance, providing technical leadership, managing projects, and mentoring engineers with a focus on customer-first solutions.