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Provide advanced technical support for OneTrust customers by resolving Level 2 and 3 cases, troubleshooting API integrations, JavaScript, performance, and functionality issues, and investigating logs and stack traces. Collaborate with product teams on root-cause analysis, manage escalations and SLAs, document solutions, create knowledge articles, and maintain expertise in the OneTrust platform and privacy industry. The role also involves using Postman, Datadog, browser developer tools, and potentially Android Studio and Xcode.

Designs, implements, and operates enterprise IAM capabilities across IGA, PAM, and secrets management. Builds identity lifecycle controls, access workflows, integrations, automation, and governance processes using scripting, APIs, and infrastructure-as-code. Supports IAM operations, incident remediation, audits, proofs of concept, documentation, and stakeholder advisory activities while mentoring peers and shaping technical strategy.

Supports corporate accounting with a primary focus on global payroll accounting, including journal entries, accruals, reconciliations, balance sheet analysis, month-end and year-end close, audit support, reporting, controls, and process improvements. Partners with Payroll, HR, Compensation and Benefits, Finance, and other teams to ensure data integrity, accurate reporting, and compliance with US GAAP.

Drive partner-sourced and partner-influenced revenue across the West US by developing and executing territory and account plans, qualifying opportunities, accelerating deal velocity with regional sales, managing forecasts, and meeting ACV quotas. Enable and coach partners, communicate partner impact to leadership, and provide regular progress updates while supporting successful customer deployments.

Leads technical direction and architecture for OneTrust’s Consent & Preferences team. Designs scalable, reliable systems, improves application performance, manages systemic technical risks, and establishes engineering quality standards. Partners across Product, UX, and engineering, mentors engineers on technical judgment and AI-assisted development, and leads initiatives spanning multiple teams or systems. The role requires deep frontend or backend expertise, cloud architecture knowledge, CI/CD and orchestration experience, and strong technical leadership.

Manage a high-volume, pooled portfolio of SaaS customers across APAC, EMEA, and the Middle East. Drive adoption, renewal readiness, retention, risk identification, customer triage, escalations, and cross-functional issue resolution. Provide scalable customer guidance through webinars, Q&A sessions, digital resources, and structured engagement. Maintain CRM and Gainsight hygiene, document customer insights, support forecasting, capture feedback, and improve repeatable playbooks, workflows, automation, and knowledge resources.

Manage a high-volume, pooled portfolio of smaller SaaS customers across international regions. Drive adoption, renewal readiness, retention, risk identification, customer triage, escalations, and cross-functional issue resolution. Deliver scalable engagement through webinars, QBR-style interactions, digital resources, and success plans. Maintain CRM and Gainsight data hygiene, capture customer feedback, support forecasting, and improve repeatable processes, automation, knowledge resources, and customer success playbooks.

Design, build, and maintain highly available application platforms with strong observability and reliability practices. Responsibilities include defining SLIs and SLOs, managing error budgets, improving alert quality, automating operational processes, reviewing architectures, and supporting incident response. The role also develops AI-assisted reliability tools using LLMs and machine learning for anomaly detection, root-cause analysis, and alert triage. It requires collaboration across engineering, operations, and product teams, along with technical knowledge sharing and leadership communication.

Supports complex People Operations matters, regional employee lifecycle processes, performance management, employee relations, compliance, and risk mitigation. Advises HRBPs and country partners, supports Talent Acquisition operations and recruiting workflows, maintains documentation and data integrity, and identifies opportunities for process optimization, automation, standardization, and scalable service delivery.

Customer-facing technical product leader in R&D Customer Engineering driving Risk, Privacy & Governance product vision. Leads design partner engagements to translate regulatory and customer needs into roadmap priorities across privacy operations, third-party and technology risk, assessments, compliance automation, data and policy governance, and integrated risk management. Influences engineering and product execution, measures adoption and business impact, and acts as trusted advisor to customers and internal stakeholders.